Auburn Medical Center

Patient and Visitor Information For Information, Call 253-833-7711

Special Services

MultiCare Auburn Medical Center offers a variety of special services to make your stay as pleasant and comfortable as possible. These special services include the following:

Patient Representative and Problem Resolution
If there is a problem, discuss it with your nurse. If you prefer, you may speak to the Nurse Manager, who is responsible for what happens on the nursing unit. On evenings, nights, weekends and holidays, speak to the Nursing Supervisor.

You may also call the Patient Representative, who is available to assist patients during regular business hours. The representative is a professional trained to act on your behalf as an advocate. If you have any concerns regarding your care or questions pertaining to your stay here, the representative will meet with you privately and in confidence and then work with the appropriate hospital personnel to resolve any problem. The number for the representative is 253-545-2885. You may leave a message at this number 24 hours per day. Your call will be returned as soon as possible, or on the next regular business day.

Patient Education
MultiCare Auburn Medical Center is committed to providing you with information about your illness or other topics. Information is available from your physician, nurse, or other health care providers.

Notary Public
The services of a notary are available for patients free of charge.

Mail and Flowers
Mail and flowers are delivered daily to the nursing station, on your floor. These will be brought to your room. Outgoing mail may be given to your nurse. Stamps may be purchased from the Gift Shop.

Newspapers may be purchased at the main entrance to the hospital.

For the Hearing-Impaired
A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements can also be made to have a sign-language expert assist a hearing-impaired or deaf patient. On weekends, evenings and holidays, call the Nursing Supervisor.

The hospital has access to interpreters for a number of foreign languages should a patient require it. Please call 253-403-1000.

Support Groups
The hospital offers a number of support groups for patients and family members.