MultiCare Health System

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Contact Us

General Information

MultiCare Health Information and Referral Line: 866-MDMULTI (636-8584)

General Information: 800-342-9919

Hearing Impaired:    En Español:

 

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MultiCare Hospitals

Allenmore Hospital 253-459-6200 Mary Bridge Children's Hospital & Health Center 253-403-1400

Good Samaritan Hospital 253-697-4000 Tacoma General Hospital 253-403-1000

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Billing Questions

Our billing statements represent hospital, facility and physician charges for MultiCare.

To pay your bill

• Pay online at http://multicare.ixt.com

• Call 1-866-973-9731 Monday - Friday 8 am to 5 pm

• To update the insurance coverage we have listed, call 253-459-7956 or toll-free at 800-919-1916
  

How to reach us

• To make a payment or set up payment arrangements by phone, call 1-866-973-9731
  

• If you need help filing for state assistance, call 253-403-1404

• If you feel you may qualify for financial assistance, call 253-459-8247

•  For billing disputes, call 253-459-7956 or toll-free 800-919-1936, Monday - Friday 7:30 am to 5 pm

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Medical Records

To obtain copies of your medical records, please call:
Tacoma General Hospital and Mary Bridge Children's Hospital - 253-403-1081
Allenmore Hospital - 253-459-6391

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Customer Service

If you have a concern or compliment regarding the care or service provided by MultiCare, call our Customer Concern Line, Monday - Friday 8 am to 4:30 pm

In Pierce County call 253-403-1739 In King County call 253-372-7039 Toll Free: 866-247-2366  Good Samaritan Customer Relations 253-697-1950

Our mailing address is: MultiCare Health System PO Box 5299  MS:315-M3-CD Tacoma, WA. 98415-0299

We can also be contacted through our e-mail address at: customerservice@multicare.org*

MultiCare is voluntarily accredited by The Joint Commission to ensure that our quality of care is of the highest standard. Should you feel your care was not of the highest standard, we encourage you to contact us. You may either contact management for the service area directly or contact a Customer Concern representative using one of the methods described above. The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission accredited health care organization by either calling 1-800-994-6610 or emailing complaint@jcaho.org.

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Website Questions

Is your question about the website? Click here to email us.

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MultiCare Jobs

Visit www.multicarejobs.org
Human Resources: 253-403-1260  hrweb@multicare.org*
MultiCare Provider Services: 800-621-0301
Good Samaritan Human Resources 253-697-4030

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Clinics and Urgent Care Centers

MultiCare Auburn Clinic 735 12th St. SE 253-876-7997 MultiCare Auburn Clinic Plaza Two, 202 N. Division, Suite 301 253-876-7997 MultiCare Auburn Health Center 202 Cross St. S.E. Clinic 253-876-8190 Urgent Care 253-876-8111 MultiCare Covington Clinic General Information 253-372-7100 Urgent Care 253-372-7020 MultiCare Eatonville Clinic 360-832-6106 MultiCare Gig Harbor Medical Park and Urgent Care General Information 253-530-8000 Urgent Care 253-530-8011 MultiCare Kent Clinic and Urgent Care Diagnostic Imaging 253-372-7781 Family Practice 253-372-7866 Laboratory 253-372-7927 Obstetrics & Gynecology 253-372-7849 Urgent Care 253-372-7788 MultiCare Lakewood Clinic and Urgent Care Family Practice 253-459-6060 Urgent Care 253-459-6065 MultiCare Maple Valley Clinic 425-413-1310

MultiCare Northshore Clinic 253-459-7700 MultiCare OB/GYN Associates 253-403-4747 MultiCare Puyallup Clinic 253-697-5767 MultiCare South Hill Clinic 253-697-3030 MultiCare Spanaway Clinic 253-459-7777 MultiCare Sumner Clinic 253-697-7400 Tacoma Family Medicine 253-403-2900 MultiCare University Place Clinic and Urgent Care Family Practice 253-459-7140 Urgent Care 253-459-7177 MultiCare Westgate Clinic and Urgent Care Family Practice 253-459-7100 Urgent Care 253-459-7130 MultiCare Women’s Centers- Puyallup 253-697-7350

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Services

Behavioral Health
253-445-8120 or 888-445-8120 

Cancer
Dr.Richard C. Ostenson Cancer Center 253-697-HOPE or 253-697-4673
MultiCare Regional Cancer Center 253-403-2346 

Family Care
Neonatal Intensive Care Unit 253-403-1024

Heart
Covington Heart Center 253-372-7010   
Good Samaritan Heart Center 253-697-4600
Mary Bridge Heart Center 253-403-3131
Tacoma General Hospital Cardiac Services 253-403-1109
       

Orthopedics
Good Samaritan Orthopedics and Joint Surgery 253-697-4800
Good Samaritan Physical Medicine and Rehabilitation Center 253-697-2065
MultiCare Orthopedic and Sports Medicine Center 253-459-6999
Pacific Sports Medicine 253-459-7000

Rehabilitation
Good Samaritan Inpatient Rehabilitation 253-697-4700
Good Samaritan Outpatient Rehabilitation 253-697-4700
Good Samaritan Physical Medicine and Rehabilitation Center 253-697-2065
Good Samaritan Rehabilitation Education 253-697-2875
MultiCare Neuroscience Center of Washington 253-403-1040
MultiCare Orthopedic and Sports Medicine Center 253-459-6999

Women's Health
Family Birth Centers
Good Samaritan 253-697-5300 or 253-697-4MOM
Tacoma General 253-403-1032

Breast Health
Auburn MultiCare Health Center 253-876-8190
Covington MultiCare Clinic 253-372-7240
MultiCare Gig Harbor Medical Park 253-530-8122

MultiCare OB/GYN Associates 253-403-4747

 

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*Transmittal of emails may not be private. Whenever you voluntarily disclose personal information online (i.e. via email), we cannot and do not provide any assurances that your information will not become known or accessible to third parties. If you provide any confidential information about you or your health to us via electronic communication, it is at your own risk. MultiCare employs strict security measures to safeguard information, but no site has been proven to be impenetrable.