MultiCare Health System

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Education & Training Resources

Institute for Learning and Development

The Institute for Learning and Development (ILD) provides an integrated educational system that helps MultiCare achieve distinctive levels of performance in individuals, teams and the organization. Our services include:


  • New employee on-boarding education
  • Life safety certifications
  • Programs and courses for clinical excellence
  • MultiCare Connect (Epic) training and mobile support
  • Leadership development courses and programs
  • Revenue Cycle education
  • Personal mastery courses for professional development
  • Wagner Library services
  • Regulatory compliance and education records
  • Education to support system initiatives

Institute for Learning and Development

Tacoma Office (located at Tacoma General Hospital)
Phone: 253-403-1280 (option 1)
Fax: 253-403-1620
ild@multicare.org

Puyallup Office (located at Good Samaritan Hospital)
Phone: 253-403-1280 (option 2)
Fax: 253-697-5173
ild@multicare.org

East Main Office (located at East Main, Puyallup training center)
Phone: 253-403-1280 (option 3)
Fax: 253-697-7290
ild@multicare.org

Learning Services and Resources

ACLS
Chris Terenzi
253-403-2801

Betty Hoffman Award
Cheryl Davis
253-403-4988

Catalog/Calendar
Service Center Team
253-403-1280

CEARP
Cheryl Davis
253-403-4988

Clinical Education
Patricia Terenzi
253-403-1560

Conference Coordination
Service Center Team
253-403-1280

CPR
Chris Terenzi
253-403-2801

Education Requests
Service Center Team
253-403-1280

Employee Education Records
Service Center Team
253-403-1280

Epic Education
Pamela Reese
253-697-7027

Equipment Checkout
Service Center Team
253-403-1280

Graduate Medical Education
Kareena Andreas
253-403-8684

Heart Code Registration
Service Center Team
253-403-1280

HIV Education
Cheryl Davis
253-403-2801

HUC Program
Cheryl Davis
253-403-4988

Job Shadow
Volunteer Services
253-403-1005

Leadership Development
Marguerite Samms
253-403-6982

Learning Management System
Mary Adams
253-403-3539

Library; Wagner
Kelly Klinke
253-403-4521

Management Orientation
Rachel Rosen
253-403-3087

Manager Self Service
Rachel Rosen
253-403-3087

Mandatory Education
Service Center Team
253-403-1280

Medical Education
Lisa White
253-403-1221

Patient Service Orientation
Frank Schitoskey
253-403-3088

Preceptor Program
Elaine Keavney
253-403-1371

Procedural Sedation
Chris Terenzi
253-403-2801

Registration
Service Center Team
253-403-1280

Reports
Mary Adams
253-403-3539

Simulation Lab
Chris Terenzi
253-403-2801

Student Placement
Karen Foreman
253-403-5348

TG School of Nursing
Cheryl Davis
253-403-4988

TNCC Course
Chris Terenzi
253-403-2801

Tuition/Education Reimbursement
Michelle Baker
253-403-1772

Wagner Scholarships
Service Center Team
253-403-1280