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Accessing Medical Records
MultiCare gives you, or your authorized representatives, two options for accessing your MultiCare medical records:
- View your information via MyChart
- Request a complete copy of your medical records
Use MyChart to access your medical record
MyChart is MultiCare’s secure, web-based patient information portal. You can log in online from the MyChart home page, or use the MyChart mobile app, to review information from your medical record, including:
- Test and imaging results information
- Allergy information
- Past medications
- Past visit information, including patient instructions
If you don’t already have a MyChart account, you can request an account access code from the MyChart home page.
Request medical record copies
You must complete a release form before we can send a copy of your MultiCare Medical records to you or your authorized representative.
Your signed, completed release form can then be sent to us via:
- Fax, at 253-697-7293 (only monitored Monday-Friday; 8am-5pm)
- Mail, to MultiCare Health System; Attention: Health Information Department; PO Box 5299; Tacoma WA 98415
Most requests can be completed within 14 days.
Medical records costs
The cost for your records will vary. Base costs for medical record copies are:
- $24 processing fee
- $1.09/page copy fee for the first 30 pages
- $.82/page copy fee for every additional page
- Shipping and handling costs
The Health Information Department will provide you with an exact cost for your copies after they receive your request.
For more information
If you have additional questions, call the Health Information Department at 253-403-2433 or 855-673-2673(toll-free). We are open Monday-Friday; 8am-4:30pm, and closed on holidays.
Requests for imaging records
Imaging films/CDs (x-rays, MRI scans, CT scans) are processed through the Imaging Records Management Department. You will have to complete our release form to get a copy of these records sent to you.
To request imaging records, please contact:
Central Imaging Records Management Department
Toll Free: 877-291-2218
Open 7 days a week, 24 hours a day
There is no cost for copies of your imaging records.
How to get a copy of a birth certificate
The Tacoma-Pierce County Department Office of Vital Records provides birth certificates.