MultiCare Health System

Main Phone Number800-342-9919   Online ChatOnline Chat
Patient Information

Accessing Medical Records

MultiCare gives you, or your authorized representatives, two options for accessing your MultiCare medical records:

  • View your information via MyChart
  • Request a complete copy of your medical records

Use MyChart to access your medical record

MyChart is MultiCare’s secure, web-based patient information portal. You can log in online from the MyChart home page, or use the MyChart mobile app, to review information from your medical record, including:

  • Test and imaging results information
  • Allergy information
  • Past medications
  • Past visit information, including patient instructions

If you don’t already have a MyChart account, you can request an account access code from the MyChart home page.

Request medical record copies

You must complete a Medical Records Release Authorizationrelease form before we can send a copy of your MultiCare Medical records to you or your authorized representative.

Your signed, completed release form can then be sent to us via:

  • Fax, at 253-697-7293 (only monitored Monday-Friday; 8am-5pm)
  • Mail, to MultiCare Health System; Attention: Health Information Department; PO Box 5299; Tacoma WA 98415

Most requests can be completed within 14 days.

PDF DocumentDownload this form for full details on requesting records, including costs.

For more information

If you have additional questions, call the Health Information Department at 253-403-2433 or 855-673-2673(toll-free). We are open Monday-Friday; 8am-4:30pm, and closed on holidays.

Requests for imaging records

Imaging films/CDs (x-rays, MRI scans, CT scans) are processed through the Imaging Records Management Department. You will have to complete our Medical Records Release Authorizationrelease form to get a copy of these records sent to you.

To request imaging records, please contact:

Central Imaging Records Management Department
Phone: 253-403-2308
Toll Free: 877-291-2218
Fax: 253-403-1574
Open 7 days a week, 24 hours a day

There is no cost for copies of your imaging records.

How to get a copy of a birth certificate

The Tacoma-Pierce County Department Office of Vital Records provides birth certificates.