MultiCare Health System

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Quality Report Card

The MultiCare Difference

Hourly rounding

The MultiCare Difference: Delivering the Ideal Patient Experience. Developed by employees, this program defines the standards of excellence each of us needs to follow in our own daily interactions with patients, families and colleagues.

With the MultiCare Difference, an employee-developed program that defines MultiCare’s standards of excellence, we’re all connected, and we all have the power to help our patients live well. One of the greatest opportunities MultiCare has today is to provide exceptional connected care and service. This level of service does not just meet needs but exceeds expectations and forms life long relationships with our patients and medical staff.

The MultiCare Difference is a simple framework that confirms the connection between Clinical Outcomes, Customer Service and Cost Effectiveness. When care is truly connected, care becomes the best to be found.