MultiCare Health System

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Behavioral Health

Older Adult Services

Older Adult Couple

Older Adult Services provides a variety of programs and services to older adults, 60 years of age and older, who are experiencing emotional problems, behavioral disturbance, and/or difficulty coping with age-related changes.

We provide services to older adults throughout Pierce County. Our staff is comprised of highly trained and experienced Washington State Certified, Geriatric Mental Health Specialists who collaborate with many other Pierce County programs and service providers to meet the complex needs of our aging population.

Services are designed to meet the unique needs of each individual and to promote wellness, independence and hope.

To make a referral for any of our services please call Access, between 8am - 5pm: 253-445-8120 or 1-888-445-8120


Counseling services are offered to older adults who are experiencing chronic or acute signs or symptoms of depression, anxiety, bi-polar disorder, schizophrenia, or other lifetime or late-life disorders.

Counseling SessionCounseling services include:

  • Clinical assessment & treatment planning
  • Individual and family counseling
  • Case Management
  • Advocacy
  • Peer Support Services
  • Group Support (Peer Wellness; Caregiver Support)
  • Access to psychiatric evaluation and medication management

Where are Services Provided?

Most insurance companies determine where services can be delivered—check your policy, call your insurance company, or call our ACCESS screeners, who can give you more information.

  • Medicare + Supplement (e.g. Blue Cross Blue Shield): Services can only be delivered at our offices.
  • Medicaid:  Come to our office if you prefer and have transportation. If you cannot, we can come to your place of residence (home, assisted living or nursing home).
  • Medicare Only: Cannot afford the insurance co-payment, have no insurance. We can provide brief, short-term counseling for those with limited coverage, although funds are limited.
Dementia Care & Caregiver Services

Eldercare services are offered to older adults and their family caregivers who face the daily challenges associated with caring for their loved one with dementia. Services are designed to help reduce caregiver stress, increase knowledge about the dementia process and skills to care for challenging behaviors, improve health and well-being of the family.

Services include:

  • Consultation with older adults and their caregivers
  • Education and linkage to community resources
  • Skills2Care™ Program: a nationally-recognized program to teach caregivers how to care for themselves and their loved ones with dementia
  • Assessment and linkage to short-term respite care placement in an Adult Family Home, Assisted Living Facility or Nursing Facility to give caregivers a short break from care giving.
  • Caregiver Library offers many books, videos and resources on the topic of dementia and caregiving.

Anita Kent, OT, Dementia Specialist is the program coordinator of these services and has been helping families and individuals with dementia for over 30 years.

Where are Services Provided?

Eldercare services are offered in the home, office or somewhere convenient for families to meet. 

How much do these services cost?

Insurance does not cover the cost of these services. You can pay privately or if you are low income or simply cannot pay for services, Eldercare has a number of grants and contracts that you and your family may be eligible to receive.

To Inquire about Eldercare Services and/or to make an appointment with Anita Kent, please contact her at:


At-Risk Older Adults

"Falling Through the Cracks"

HEROS (Helping Elders through Referral & Outreach Services) provides services to older adults, 60 years of age and older, who remain invisible to the service delivery systems meant to help them. They may be isolated, lack family support, be resistant to help, or may not know how to find help to keep them safe and healthy.

HEROS' staff train community businesses who come into contact with at-risk older adults through their everyday work experiences (e.g. fire departments, police, apartment managers, banks). HEROS participants are trained to be keen observers of life circumstances and behaviors that may indicate a person may need help to remain in their own home safely and independently.

What to Look For

  • Emotional State: confusion, paranoia, hallucinating, agitation, memory problems, bizarre behavior
  • Health Declines: frequent falls, resists medical treatment and medications, increased frailty
  • Economic Problems: Inability to manage finances and pay bills, exploitation
  • Condition of the Home: Home is disrepair, cluttered, unsafe
  • Suicide Risk: May express desire to die, “I don’t want to be a burden, I just want to die.”

To Make a HEROS Referral:
Call ACCESS at: 253-445-8120
Or 1-800-576-7764

Identify yourself as a HEROS referent and provide:

  1. The older adults name, address & phone number
  2. Brief description of your concerns
  3. Your name and phone number-you can request to remain anonymous

HEROS Services

Staff will contact the older adult to assess their overall needs and to connect them to needed services. Staff coordinates with many Pierce County providers to link older adults to services that allow them to remain in their homes and communities.

Services include:

  • Case Management
  • Advocacy
  • Peer Support
  • Brief Counseling

Services are free to older adults thanks to a grant from OptumHealth.

Payment Options

For mental health services, Older Adult Services accepts Medicaid, Medicare and most private insurance plans.

Good Samaritan Behavioral Health
325 East Pioneer Avenue
Puyallup, WA 98372
Business Phone: 253-697-8400
Requesting Services: 253-445-8120