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Frequently Asked Questions About Medical Imaging

How Will I be Billed?
You will receive a bill for imaging services from MultiCare Health System, which includes fees for the technologists, equipment and supplies involved in your procedure.

Please note that you will receive a separate bill for your Radiologist's services. The Radiologist is a specially trained physician who supervises and interprets your images.
When Do I Receive the Results of My Test?
As soon as your images are interpreted by one of our Radiologists, the results will be sent to your doctor(s). Your doctor will then share the results of your exam with you. If your provider has not shared the results with you, they can call us to receive the results of your test. Technologists and staff are not permitted to provide results to patients.
How Can I Obtain Copies of My Medical Imaging Exams?
To obtain copies of your imaging exams please call the Imaging Records Management Department directly at 253-403-2308. We can send studies directly to your provider or you can pick them up in the Imaging Records Management Department located at Tacoma General Hospital, Good Samaritan Hospital and in MultiCare Covington Clinic.

For personal copies of your imaging exams you will also need to call the Imaging Records Management Department directly at 253-403-2308. We would be pleased to provide you with a CD of your imaging study, free of charge. When picking up your imaging studies you will need to bring a picture ID and the name of the provider to whom you are taking the studies.  

In order to provide copies of imaging studies to an immediate family member, the Imaging Records Management Department must have an “Authorization for MultiCare to Use and Disclose My Health Care Information” form signed by the patient. This authorization needs to include who you are authorizing to pick up your medical records and be signed by you. The form can be obtained from Imaging Records Management Department.
Does Medical Imaging Services Offer Daycare?
For your safety and the safety of your children, please make arrangements for someone to care for your children during your scheduled appointment time. If you are unable to find care for them please call and reschedule your appointment.
How or Where Can I Schedule My Appointment?
Simply contact the Imaging Services Scheduling Department at 253-792-6220 or toll-free 866-268-7223.

Open Mon-Friday: 7:30am - 9:00pm,
Sat-Sun & Holidays: 8:00am - 5:30pm

To schedule a same day emergent/urgent patient at any MultiCare imaging location, please contact Central Imaging Scheduling at 253-792-6220, toll free 866-268-7223, or fax 253-792-6230.

Imaging Scheduling for Tacoma General Hospital - Mary Bridge Children's Hospital - Allenmore Hospital – Allenmore Medical Building C - Good Samaritan Hospital - Gig Harbor Medical Park - Auburn MultiCare Health Center - Covington MultiCare Clinic - Kent MultiCare Clinic

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For scheduling at MultiCare Auburn Medical Center, call 253-333-2720

Vascular Surgical Services Scheduling

MultiCare Vascular Services - Tacoma
Phone: 253-403-8410
Fax: 253-403-8411

MultiCare Vascular Services - Puyallup
Phone: 253-697-3200
Fax: 253-697-3250

ACR Accredited US FacilityMultiCare Medical Imaging has achieved system-wide American College of Radiology (ACR) accreditation in all 29 advanced imaging modalities (CT, MRI, PET, Ultrasound, etc.)