Customer Service
General Information
MultiCare Health Information and Referral Line: 866-MDMULTI (636-8584)
General Information: 800-342-9919
Hearing Impaired:
En Español:
MultiCare Hospitals
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Allenmore Hospital Mary Bridge Children's Hospital & Health Center |
Good Samaritan Hospital Tacoma General Hospital |
Customer Service
If you have a concern or compliment regarding the care or service provided by MultiCare, call our Customer Concern Line, Monday-Friday 8am to 4:30pm
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In Pierce County call 253-403-1739 |
Our mailing address is: MultiCare Health System PO Box 5299 MS:419-2-CN Tacoma, WA. 98415-0299 |
We can also be contacted through our e-mail address at: customerservice@multicare.org*
MultiCare is voluntarily accredited by The Joint Commission to ensure that our quality of care is of the highest standard. Should you feel your care was not of the highest standard, we encourage you to contact us. You may either contact management for the service area directly or contact a Customer Concern representative using one of the methods described above. The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission accredited health care organization by either calling 1-800-994-6610 or emailing complaint@jcaho.org.Hospital Billing Questions
Is your question regarding a visit to a MultiCare Hospital? Please contact our Customer service line
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Monday – Friday 8am to 5pm |
Our mailing address is: |
Clinic Billing Questions
Is your question about a visit to a MultiCare Clinic? Please contact our Central Business Office Customer Service Line
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Monday – Thursday 7:30am to 5pm |
Our mailing address is: |
We can also be contacted through our e-mail address at: clinic.billing@multicare.org*
Website Questions
Is your question about the website? Click here to email us.MultiCare Jobs
Visit www.multicarejobs.orgToll-free job information line: 877-366-5303
Human Resources: 253-403-1260 hrweb@multicare.org*
MultiCare Provider Services: 800-621-0301
Good Samaritan Human Resources 253-697-4030
Clinics and Urgent Care Centers
| Auburn MultiCare Clinic 735 12th St. SE 253-876-7997 Auburn MultiCare Clinic Plaza Two, 202 N. Division, Suite 301 253-876-7997 Auburn MultiCare Health Center Covington MultiCare Clinic East Hill MultiCare Clinic Good Samaritan Family Medicine at Eatonville Good Samaritan Family Medicine at Puyallup Good Samaritan Family Medicine at South Hill Good Samaritan Family Medicine at Sumner Good Samaritan Women’s Center |
Kent MultiCare Clinic and Urgent Care Diagnostic Imaging 253-372-7781 Family Practice 253-372-7866 Laboratory 253-372-7927 Obstetrics & Gynecology 253-372-7849 Urgent Care 253-372-7788 Lakewood MultiCare Clinic and Urgent Care Family Practice 253-459-6060 Urgent Care 253-459-6065 MultiCare Gig Harbor Medical Park and Urgent Care General Information 253-530-8000 Urgent Care 253-530-8011 MultiCare OB/GYN Associates Northshore MultiCare Clinic Spanaway MultiCare Clinic Tacoma Family Medicine University Place MultiCare Clinic and Urgent Care Westgate MultiCare Clinic and Urgent Care |
Services
Behavioral Health
253-445-8120 or 888-445-8120
Cancer
Dr.Richard C. Ostenson Cancer Center 253-697-HOPE or 253-697-4673
MultiCare Regional Cancer Center 253-403-2346
Family Care
Neonatal Intensive Care Unit 253-403-1024
Heart
Covington Heart Center 253-372-7010
Good Samaritan Heart Center 253-697-4600
Mary Bridge Heart Center 253-403-3131
Tacoma General Hospital Cardiac Services 253-403-1109
Orthopedics
Good Samaritan Orthopedics and Joint Surgery 253-697-4800
Good Samaritan Physical Medicine and Rehabilitation Center 253-697-2065
MultiCare Orthopedic and Sports Medicine Center 253-459-6999
Pacific Sports Medicine 253-459-7000
Rehabilitation
Good Samaritan Inpatient Rehabilitation 253-697-4700
Good Samaritan Outpatient Rehabilitation 253-697-4700
Good Samaritan Physical Medicine and Rehabilitation Center 253-697-2065
Good Samaritan Rehabilitation Education 253-697-2875
MultiCare Neuroscience Center of Washington 253-403-1040
MultiCare Orthopedic and Sports Medicine Center 253-459-6999
Women's Health
Family Birth Centers
Good Samaritan 253-697-5300 or 253-697-4MOM
Tacoma General 253-403-1032
Breast Health
Allenmore Hospital 253-459-6311
Auburn MultiCare Health Center 253-876-8190
Covington MultiCare Clinic 253-372-7240
MultiCare Gig Harbor Medical Park 253-530-8122
MultiCare OB/GYN Associates 253-403-4747
*Transmittal of emails may not be private. Whenever you voluntarily disclose personal information online (i.e. via email), we cannot and do not provide any assurances that your information will not become known or accessible to third parties. If you provide any confidential information about you or your health to us via electronic communication, it is at your own risk. MultiCare employs strict security measures to safeguard information, but no site has been proven to be impenetrable.
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Call our Referral Line at 866-MDMULTI (636-8584)