Share This! Tweet This! Recommend Us! Print Page

Medical Records

Find a Doctor
Find a Location

Access to Your Medical Records

MultiCare gives you, or your authorized representatives, two options for accessing your MultiCare medical records:

  • View your information via MyChart
  • Request a complete copy of your medical records

Use MyChart to Access Your Medical Records

MyChart is MultiCare's secure, web-based patient information portal. You can log in online from the MyChart home page, or use the MyChart mobile app, to review information from your medical record, including:

  • Test and imaging results information
  • Allergy information
  • Past medications
  • Past visit information, including patient instructions

If you don't already have a MyChart account, you can request an account access code from the MyChart home page.

Assigning a “Proxy” to Access Your MyChart Account

If you would like to assign a family member or someone you have a close relationship with, access (proxy) to your MyChart account, you must complete the PDF DocumentMyChart Proxy Access Release of Information Request Form, and send to the address listed below. You can also complete this form electronically at your next visit at MultiCare.

Request Medical Record Copies

There are two ways you can request copies of your medical records:

  1. Complete a PDF Documentrelease form, and either fax, mail or scan and email the form to us as noted below:
    • Fax:
      253-697-7293 (only monitored Monday-Friday; 8am-5pm) or;
    • Mail:
      MultiCare Health System;
      Attention: Health Information Department;
      PO Box 5299;
      Tacoma WA 98415 or;
    • Scan and email the completed form to multicareroi@iodincoporated.com
  2. Submit an electronic request for records via our MultiCare Patient Portal.
    *Please note: You may only request copies of your own record via the portal. If you are requesting records on another patient (including your minor children), then you will need to use option #1.
For more information on using the patient portal and downloading your records, download this PDF DocumentUsing the Patient Portal information sheet.

*Please Note: WA State law allows up to 15 business days to respond to a medical records request, but in most cases your request will be processed within 5 business days.

For more information on requesting records, including any costs involved, download this PDF Documentinformation sheet.

For More Information

If you have additional questions, call the Health Information Department at 253-403-2433 or 855-673-2673(toll-free). We are open Monday through Friday; 8am to 4:30pm, and closed on holidays.

Requests for Imaging Records

Imaging films/CDs (x-rays, MRI scans, CT scans) are processed through the Imaging Records Management Department. You will have to complete our release form to get a copy of these records sent to you.

To request imaging records, please contact:

Central Imaging Records Management Department
Phone: 253-403-2308
Toll Free: 877-291-2218
Fax: 253-403-1574
Open 7 days a week, 24 hours a day

There is no cost for copies of your imaging records.

How to Get a Copy of a Birth Certificate

The Tacoma-Pierce County Department Office of Vital Records provides birth certificates.

MyChart
MyChart Mobile

Stay better connected to your health with the MyChart mobile app.