Volunteer Nonie Mazza reassures families in surgery waiting area
Volunteer Nonie Mazza is a warm and welcoming presence for anyone who has spent time in the surgery waiting area in the Dally Tower at MultiCare Good Samaritan Hospital in Puyallup.
Mazza helps keep people updated about their loved ones as they move through the surgery process – pre-op, surgery, closing and recovery.
“If a family is concerned, I go back and check for them,” Mazza said. “You just have to have a lot of compassion for people, and understand their feelings. I help reassure them.”
“The nurses are so good at explaining things, I give the nurses a lot of credit,” Mazza added. “They have a lot of responsibility.”
Mazza, who was born and raised in the valley, has volunteered for six years at Good Samaritan, and previously served 12 years on a Mental Health Board and six years on a Foundation Board.
“I just love it,” Mazza said during a recent shift. “It’s so important that we built this facility and have these services here in Puyallup. I feel like I should give back. I just feel so good when I leave.”
Recently in the Surgery Waiting Area, as one woman approached the desk with a question, she looked up at Mazza and said, “There’s my favorite volunteer!”
Mazza even gets recognized outside of the hospital. She was leaving a recent appointment in Puyallup when she was approached by one of her fans.
“A gentleman came up to me, put his arm around me, and said, ‘You are the wonderful volunteer at Good Samaritan that took such care of me and my family when my wife had surgery last week. I want to thank you for being so thoughtful and caring to all of us.’
“I almost started to cry,” Mazza said. “I was so pleased that he remembered me.”
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