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Patient Satisfaction

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Committed to Quality Care and an Ideal Patient Experience

At MultiCare, we are committed to providing quality care and an ideal patient experience. To learn how we are meeting patients' needs, we routinely survey our patients after they have received care at our hospitals and outpatient clinics.

Surveys are sent out weekly by our survey partner, Press Ganey, a leader in patient satisfaction surveys. The data is aggregated and returned to MultiCare. We use this data to learn how to improve our processes and provide the best care possible.


How to Interpret the Scores

  • The Top Box score is the percent of times a patient rated our services "Very Good" or "Always."
  • The Mean Score: MultiCare is the average score that MultiCare received on that measure.
  • The Percentile Rank shows how the facility ranks compared to similar facilities nationwide.

MultiCare Tacoma General Hospital Inpatient Services
  Top Box Score Percentile Rank*
Rate Hospital 0-10 64.9 25
Recommend the Hospital 71.2 45
Nurses Overall 70.0 5
Response of Hospital Staff 56.4 11
Doctors Overall 75.4 15
Pain Management 66.4 21
Discharge Information 86. 40


*Hospital Compared Against National Press Ganey Adult Inpatient Facilities


MultiCare Good Samaritan Hospital Inpatient Services
  Top Box Score Percentile Rank*
Rate Hospital 0-10 60.8 13
Recommend the Hospital 66.8 30
Nurses Overall 72.0 10
Response of Hospital Staff 54.3 6
Doctors Overall 74.2 11
Pain Management 65.0 14
Discharge Information 87.4 55


*Hospital Compared Against National Press Ganey Adult Inpatient Facilities


MultiCare Allenmore Hospital Inpatient Services
  Top Box Score Percentile Rank*
Rate Hospital 0-10 66.7 31
Recommend the Hospital 66.9 30
Nurses Overall 73.3 13
Response of Hospital Staff 575.0 11
Doctors Overall 77.5 23
Pain Management 62.9 8
Discharge Information 89.4 78


*Hospital Compared Against National Press Ganey Adult Inpatient Facilities


MultiCare Auburn Medical Center Inpatient Services
  Top Box Score Percentile Rank*
Rate Hospital 0-10 49.3 1
Recommend the Hospital 50.6 2
Nurses Overall 67.6 3
Response of Hospital Staff 38.8 1
Doctors Overall 70.6 3
Pain Management 57.3 2
Discharge Information 87.4 55


*Hospital Compared Against National Press Ganey Adult Inpatient Facilities


MultiCare Mary Bridge Children's Hospital Inpatient Services
  Top Box Score Mean Score: MultiCare Percentile Rank*
Overall Satisfaction 62.5 87.3 46
Nurses Overall 70.2 90.5 28
Physicians Overall 62.2 87.0 25
Instructions for Child's Home Care 63.5 89.2 43
How Well Child's Pain was Controlled 58.1 86.2 15
Room Cleanliness 71.8 91.7 85
Likelihood of Recommending 76.0 92.0 68


*Hospital Compared Against National Press Ganey Pediatric Inpatient Facilities


MultiCare Tacoma General Hospital Emergency Department
  Top Box Score Mean Score: MultiCare Percentile Rank*
Overall Satisfaction 63.8 85.3 44
Nurses Overall 68.0 88.7 55
Physicians Overall 68.1 87.1 58
Instructions for Home Care 62.8 84.3 44
How Well Your Pain was Controlled 50.5 79.7 48
Comfort of Waiting Area 44.5 75.4 22
Likelihood of Recommending 64.8 85.0 54


*Hospital Compared Against National Press Ganey Adult Emergency Departments


MultiCare Good Samaritan Hospital Emergency Department
  Top Box Score Mean Score: MultiCare Percentile Rank*
Overall Satisfaction 59.6 83.0 26
Nurses Overall 64.9 86.3 34
Physicians Overall 64.1 84.7 35
Instructions for Home Care 56.3 81.2 21
How Well Your Pain was Controlled 42.9 73.3 12
Comfort of Waiting Area 36.5 73.5 16
Likelihood of Recommending 57.3 78.5 19


*Hospital Compared Against National Press Ganey Adult Emergency Departments


MultiCare Allenmore Hospital Emergency Department
  Top Box Score Mean Score: MultiCare Percentile Rank*
Overall Satisfaction 62.4 85.4 45
Nurses Overall 65.3 86.1 33
Physicians Overall 67.5 87.7 64
Instructions for Home Care 57.0 82.3 28
How Well Your Pain was Controlled 44.8 74.4 17
Comfort of Waiting Area 43.0 78.8 36
Likelihood of Recommending 62.1 83.2 43


*Hospital Compared Against National Press Ganey Adult Emergency Departments


MultiCare Auburn Medical Center Emergency Department
  Top Box Score Mean Score: MultiCare Percentile Rank*
Overall Satisfaction 51.1 80.1 11
Nurses Overall 59.0 84.2 19
Physicians Overall 57.6 84.6 34
Instructions for Home Care 50.9 81.7 24
How Well Your Pain was Controlled 40.0 70.8 5
Comfort of Waiting Area 30.9 70.9 10
Likelihood of Recommending 46.3 73.8 7


*Hospital Compared Against National Press Ganey Adult Emergency Departments


MultiCare Covington Emergency Department
  Top Box Score Mean Score: MultiCare Percentile Rank*
Overall Satisfaction 67.6 88.8 75
Nurses Overall 73.9 92.4 88
Physicians Overall 72.4 90.6 88
Instructions for Home Care 58.9 82.8 32
How Well Your Pain was Controlled 48.8 79.4 45
Comfort of Waiting Area 65.1 90.1 92
Likelihood of Recommending 71.0 87.3 69


*Hospital Compared Against National Press Ganey Adult Emergency Departments


MultiCare Mary Bridge Children's Hospital Emergency Department
  Top Box Score Mean Score: MultiCare Percentile Rank*
Overall Satisfaction 58.5 83.4 16
Nurses Overall 63.3 87.3 17
Physicians Overall 64.4 84.8 12
Instructions for Child's Home Care 60.7 83.6 11
How well Child's Pain was Controlled 53.9 79.6 17
Comfort of Waiting Area 47.4 80.6 40
Likelihood of Recommending 62.6 83.3 20


*Hospital Compared Against National Press Ganey Pediatric Emergency Departments


Ambulatory Surgery
  Top Box Score Mean Score: MultiCare Percentile Rank*
Overall Satisfaction 73.3 91.5 25
Nurses Overall 78.0 93.1 25
Physicians Overall 79.9 93.6 27
Concern for Privacy 71.3 91.4 28
Degree Pain was Controlled 76.2 92.3 32
Clenliness of Center 70.6 91.8 19
Likelihood of Recommending 78.8 92.9 17


*Hospital Compared Against National Press Ganey Adult Ambulatory Surgery Centers


Home Health
  Top Box Score Percentile Rank*
Rate Agency 0-10 72.4 2
Recommend this Agency 73.3 9
Explain in Way You Understand 77.0 6
Listen Carefully to You 69.6 1
Treat You With Courtesy/Respect 93.4 21


*Hospital Compared Against National Press Ganey Home Health Agencies


Medical Practice
  Top Box Score Percentile Rank*
Overall Satisfaction 79.8 32.6
Overall Doctor Rating 79.6 23
Access to Care 56.6 25
Test Results 80.1 44
Physician Communication Quality 90.1 24
Office Staff Quality 92.7 47


*Hospital Compared Against National Press Ganey Medical Practice Clinics


Urgent Care
  Top Box Score Mean Score: MultiCare Percentile Rank*
Overall Satisfaction 53.7 82.1 11


*Hospital Compared Against National Press Ganey Urgent Care Centers


Inpatient Rehab
  Top Box Score Mean Score: MultiCare Percentile Rank*
Overall Satisfaction 66.1 87.1 25


*Hospital Compared Against National Press Ganey Inpatient Rehab Facilities


Outpatient Services
  Top Box Score Mean Score: MultiCare Percentile Rank*
Overall Satisfaction 72.4 91.4 18


*Hospital Compared Against National Press Ganey Outpatient Services

Current through 1st quarter of 2015.