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Quality Report Card

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Quality Patient Care in a Safe, Healing Environment

Oncology Nurse and Patient

At MultiCare, we encourage you to take an active role in managing your health care. Whether you're a patient at one of our hospitals or outpatient clinics, we want to partner with you to improve your health.

That's why we're pleased to share with you how we're delivering on our promise to provide quality patient care in a safe, healing environment.

MultiCare follows national guidelines for measuring the quality of care provided at our hospitals. We report our results each quarter to Hospital Compare, a national website sponsored by the federal government. We use the results to help us further improve the quality of the care we provide. These guidelines, which are based on best practices proven to save lives and enhance quality of life for our patients, focus on heart attack, heart failure and pneumonia, because these are the most common conditions that result in hospital admissions.

Quality Information Sources

MultiCare Health System reports quality measures to various national and state health care quality websites.

Hospital Compare
A service of the US Department of Health and Human Services.

The Leapfrog Group
A private organization dedicated to educating consumers about quality health care.

Washington State Hospital Association (WSHA)
An organization representing hospitals and health care services throughout Washington offering comparison tools for both quality and cost.

As always, we welcome your comments and suggestions. Contact us at customerservice@multicare.org or call 866-247-2366.

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