Patient Rights By Law
You have the right to:
- Be treated and cared for with dignity and respect.
- Confidentiality, privacy, security, complaint resolution, spiritual care, and communication. If communication restrictions are necessary for patient care and safety, we will document and explain the restrictions to you and your family.
- Be protected from abuse and neglect; and
- Have access to protective services.
- Complain about your care and treatment without fear of retribution or denial of care.
- Timely complaint resolution.
- Be involved in all aspects of your care including:
- Refusing care and treatment; and
- Resolving problems with care decisions.
- Information of unanticipated outcomes that will be provided to you or your family or any surrogate decision-makers you have identified.
- Be informed and agree to your care.
- Family input in care decisions.
- Have advance directives and for the hospital to respect and follow those directives.
- Request no resuscitation or life-sustaining treatment.
- End-of-life care.
- Donate organs and other tissues with:
- Medical staff input; and
- Direction by family or surrogate decision makers.
- A written statement of these patient rights.
MultiCare Has Adopted and Implemented Policies and Procedures:
- To identify patients who are potential organ and tissue donors;
- To address research, investigation, and clinical trials including:
- How to authorize research if you choose to participate;
- Require staff to follow informed consent laws; and
- Not hindering your access to care if you refuse to participate in a research study.
Additional Patient Rights
You have the right to:
- An interpreter, free of charge.
- Know about your condition and to be told about the results of care, including unexpected ones.
- To pain management.
- Understand the choices for treatment including alternatives (including no treatment), risks and benefits.
- Obtain a second opinion.
- Know the name and role of each person giving you care.
- Know about your medications, any equipment used, and community resources you might need.
- Choose whether or not you would like to participate in medical research studies. You should have complete information about the study and sign a consent if you choose to participate. If you choose not to participate, your medical care will not be negatively affected.
- Have your bill explained to you.
- Obtain copies of your medical records. You may do so by contacting the MultiCare Health Information Management Department (medical records) at 253-403-1081.
Special Rights of Adolescents
In addition to the patient rights stated above, the law provides the following rights for adolescent patients:
- A minor patient 13 years or older may consent to outpatient treatment for mental health and substance abuse issues (drugs and alcohol).
- A minor patient 14 years or older may consent to outpatient treatment for sexually transmitted diseases.
- A minor patient, regardless of age, may consent to birth control or pregnancy-related care.
- Emancipated minors may consent for their own treatment.
- If you wish to be seen for diagnosis/treatment for one of the above conditions, tell the appointment scheduler when you make your appointment and to your provider.
- Let someone know if you don’t understand what you are being told.
- Tell us everything you know about your health.
- Let someone know if there are changes in your condition.
- Participate in making decisions, following directions and accepting responsibility for your choices.
- Respect the rights and privacy of others.
- If you are unable to keep an appointment, let us know as soon as possible.
- Deal with your bill promptly and let the billing department know if you need to make special payment arrangements.
- Refer to Customer Service if you need more information or help.
Concerns, Complaints, Grievances
If you have a concern regarding care or service provided at any MultiCare location, we want to talk with you. You may file this complaint without fear of retribution or denial of care.
- Notify any staff member of your concern
- Speak with manager directly about your concern
- Email us at: firstname.lastname@example.org
- Write us at: MultiCare Health System; PO Box 5299 MS:315-3C-CD; Tacoma, WA 98415-0299
When we receive your concern, we will send it to the right person for evaluation. If we are unable to immediately resolve your issue, we will provide a written notice within 45 days. The letter will contain:
- The name of the person responsible for evaluation;
- The basic steps taken to look into and resolve the issue; and
- The results and the date when done.
You have the right to file a complaint with the Washington State Department of Health, at 800-633-6828, or you may contact one of the following:
- The complaint system for the state is available online.
- Adult Protective Services 877-734-6277
- Child Protective Services 800-422-7517
- Consumer Protection Agency 800-551-4636
- Health Facilities and Services Licensing 800-633-6828
- Medicaid Fraud Control Unit 360-586-8888
- State Attorney General 360-753-6200
In addition, you may contact Qualis Health at 800-949-7536 for quality of care issues, insurance coverage decisions, or to appeal a premature discharge.
Patients or family members may contact the Joint Commission Office of Quality Monitoring:
The Joint Commission
One Renaissance Boulevard
Oakbrook, Terrace, IL 60181
800-994-6610 (toll free)