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Where to Seek Care

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Where You Go For Your Care Matters

Choosing where to go for care depends a lot on what you need care for, and how seriously ill or injured you are. This guide can help you decide what level of service you need.

When to Seek Primary Care

If someone has a minor illness or injury, needs assistance with a chronic illness or needs a routine health exam or immunization, a primary care provider is the right choice.

Primary care is a great choice for:
* Acute, minor, illnesses and injuries
* Chronic disease management
* A worsening chronic illness
* Routine health exam or immunizations
* Sports, school, or employment physicals

Click here for a list of MultiCare Primary Care Locations.

When to Seek Urgent Care

If someone becomes ill or is injured and their condition does not pose an immediate, serious threat to their health or life, urgent care is the right choice.

When your regular doctor or health care provider is not available, you should go to an urgent care clinic for:

* Cold or flu symptoms
* Earache

* Fevers
* Foreign object in eye or nose
* Migraines
* Minor burns or bruises
* Minor fracture
* Rash, poison ivy, allergic reaction
* Scrapes or minor cuts
* Sore throat
* Sprain

Click here for a list of MultiCare Urgent Care Centers.

When to Seek Emergency Care

If you think someone could suffer significant harm or die without prompt attention, seek emergency care — or call 911 — immediately.

Emergency care is the right choice for treating conditions such as:

* Coughing or vomiting blood
* Deep cuts or bleeding that won't stop
* Difficulty breathing or shortness of breath
* Numbness in the face, arm, or leg
* Seizures
* Severe abdominal pain
* Severe burns
* Sudden blurred vision
* Sudden, severe headache
* Sudden dizziness, weakness, or loss of coordination or balance

Click here for a list of Emergency Departments.

MultiCare Virtual Services Brings Care to You

DOD VisitMultiCare offers two alternatives to traditional walk-in, urgent care services: MultiCare Doctor on Demand and MultiCare eCare. Both bring high-quality medical care to wherever you are in Washington state, all for a reasonable, set fee.

MultiCare Doctor on Demand allows you to connect face-to-face with a board-certified doctor via video chat. Our virtual urgent care service can treat many of the same illnesses and conditions you would visit an urgent care clinic for, including cold and flu; bronchitis and sinus infections; pediatric issues, UTIs; eye issues; upset stomachs; rashes and skin issues; asthma and allergies; and sports injuries.

MultiCare eCare connects patients to clinicians via a secure, online portal to address a number of common medical conditions. Simply create an account online, complete a short online interview, and a clinician will review your information and send you a treatment plan via text or email message, typically in less than 60 minutes during regular business hours.

Drive or Dial 911?

You should call 911 to get an ambulance if:

  • The condition is life-threatening
  • The injured person needs to be moved by medical personnel to prevent further injury
  • The distance or traffic would cause a significant delay in getting to the hospital

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