MultiCare’s 2017 acquisition of Rockwood Health System was a landmark event in our history, expanding our reach across the state of Washington, and making MultiCare the largest Washington-based health care system. More importantly, it gave us the opportunity to serve the communities of the Inland Northwest region and help support them on their health and wellness journeys.
Among the milestones we achieved in the Inland Northwest in 2018, MultiCare is proud to include:
Expanding our Community Partnership Fund
MultiCare’s Community Partnership Fund was established in 2015 to help support local organizations that contribute to the health and vitality of our community in areas such as health improvement, economic well-being, education and the arts. From its inception through 2017, the fund awarded $1.5 million in grants to nearly 90 Puget Sound area organizations.
In 2018, we extended the Community Partnership Fund into the Inland Northwest to support community organizations in that region, offering financial support to select not-for-profit organizations in nine Washington and Idaho counties.
Seventy-nine Inland Northwest area organizations applied for support and 29 organizations were awarded $250,000 in grants.
MultiCare Inland Northwest Foundation
MultiCare also brought health care philanthropy back to the Inland Northwest region when it introduced the MultiCare Inland Northwest Foundation, a 501(c)3 organization dedicated to partnering for healing and a healthy future through philanthropy. All donor contributions through this foundation support patient care at MultiCare Valley Hospital, MultiCare Deaconess Hospital and Rockwood Clinic, giving the communities of the Inland Northwest new opportunities to renew their commitment to high-quality, family-centered care.
Four-Star CMS Ratings for Deaconess and Valley
In February 2018 MultiCare Deaconess Hospital and MultiCare Valley Hospital both earned a four- star rating from the Centers for Medicare and Medicaid Services (CMS), placing both hospitals in
the exclusive company of the top 25 percent of hospitals across the country. CMS scores hospitals based on seven indicators, centered on the quality of patient care and patient satisfaction. This four- star rating is a testament to the high-quality care provided by both hospitals.
Starting in spring 2018, MultiCare rolled out its secure electronic health record, MultiCare Connect, to all our Inland Northwest locations, including Rockwood Clinic, Deaconess Hospital and Valley Hospital. This rollout connected all of MultiCare with a single electronic health record system, allowing providers easy access to a single source of patient information, no matter where that patient seeks care. The new, unified system also eliminated the need for Inland Northwest patients to use multiple websites or applications to access their patient records or pay their bills, since now both hospital and clinic patient records are available through MultiCare’s secure patient portal, MyChart.
Spokane Internal Medicine Joins Rockwood Clinic
Serving the Spokane community since 1979, Spokane Internal Medicine joined the MultiCare family as part of Rockwood Clinic in late 2018, adding eight doctors, five nurse practitioners and one PA-C to our roster of primary care providers in Spokane Valley, and transitioning the clinic’s health record to MultiCare Connect. Spokane Internal Medicine’s staff and location did not change, giving patients the same access to their providers as before.
Indigo in the INW
MultiCare opened its first MultiCare Indigo Urgent Care in North Spokane in November 2018, beginning Indigo’s expansion outside of the Puget Sound and providing Spokane-area consumers a new option for easy and convenient urgent care. A second Inland Northwest Indigo location, in Spokane’s South Hill neighborhood, quickly followed.
Residents in these communities quickly embraced these clinics, which are designed to deliver urgent care more efficiently and with a more “high-touch” care model than traditional urgent cares. Patient volumes for the clinics continually exceed target expectations.
MultiCare opened the first Indigo Urgent Care clinic in Tacoma in June 2016. By the end of 2018 there were 18 locations in the Puget Sound and Inland Northwest regions.
Health Care at Hoopfest
Hoopfest — touted as the largest three-on-three basketball tournament “on Earth” — has been a popular Spokane event for nearly 30 years. Even before MultiCare’s acquisition of Rockwood Health System was complete in 2017, we knew this was a community event we needed to be
a part of. In 2017 we were an official Major Sponsor of Hoopfest as well as the official Slam Dunk Competition sponsor. In 2018, in addition to our sponsorship support, MultiCare managed all four of the weekend-long event’s medical tents and MultiCare Integrated Sports Medicine’s Nicholas Strasser, DO, served as Hoopfest’s medical director.
Over the course of the weekend dozens of MultiCare providers rotated through the medical tents, providing care for more than 850 injuries, some as minor as blisters and some as serious as torn ACLs.