Your room assignment is based on your diagnosis and the bed availability on the day of your admission. We try to accommodate all patients' needs. Please speak to your nurse if there are concerns about your room assignment.
Your Hospital Bed
Hospital beds are electrically operated. The staff will show you how to work your bed properly. Your hospital bed is probably higher and narrower than your bed at home, and includes bedside rails for your protection. The rails may be raised for your safety or at your request, if you're resting, recovering from surgery or taking certain medications.
Calling Your Nurse
An electronic button to call your nurse is located at your bedside. When you press the button, the nursing station is alerted that you need assistance. A staff member may talk to you via intercom and will respond to your request as soon as possible.
Your pain relief is a top priority for us, and our health care teams continuously check for signs and symptoms of pain. We will ask you to rate your pain on a scale of 0 - 10 and ask what your wishes are around pain relief. Some patients are unable to communicate verbally or describe their pain and may show discomfort with facial expression or grimacing. If you believe your loved one is in pain, please inform the RN coordinating his/her care.
All rooms in the hospital are centrally heated and air-conditioned. If your room temperature is not comfortable, please notify the nursing staff. A thermostat is located in each room for your personal comfort. If you are sharing a room, please be considerate of others when adjusting thermostats.
Telephones are provided in each inpatient room. Phone use may be restricted in the intensive care unit. Patients may receive calls in their rooms from 7am to 8pm unless alternate arrangements have been made through the operator. Local calls may be made at any time from the room by dialing 9 and the number. Long distance and toll calls can be made at any time by dialing 9 and then 0 and then the number. Long distance calls cannot be charged to your room. You can make a credit card call or charge a long distance call back to your home number. Your family and friends can call you in your room by dialing the main hospital number, 253-833-7711, and asking the operator to connect the call.
TVs with cable are provided free of charge in each room, except in the intensive care unit. We ask that you keep the volume low and turn off your television at bedtime so that others may sleep.
An ATM is located at the Wells Fargo Bank across the street from the hospital, at 101 Auburn Way N.
The Checkers Cafeteria, on the east side of MultiCare Auburn Medical Center, is open:
Through Pastoral Care, all patients and families can meet with a non-denominational hospital chaplain for counseling and spiritual support. If you would like a Pastoral Care visit, please ask your nurse to contact the chaplain. Your own clergy is always welcome to visit you at any time.
Information desks are located in the first floor main entrance and in the lobby in the Atrium. Staff and volunteers are available to help locate patients, staff and departments. Information about buses, taxis and other transportation is available. Staff also will locate and/or provide wheelchairs if needed.
Free, wireless Internet access is available for use throughout the hospital. You must accept MultiCare's terms and conditions for use before being able to connect. Open a browser window from your computer, tablet or mobile device in order to read and accept these terms.
Mail and flowers are delivered daily to the nursing station on your floor. These will be brought to your room. Please keep in mind that large plants and floral arrangements may be difficult to accommodate. Outgoing mail may be given to your nurse.
Newspapers may be purchased at Tully’s located in the Atrium.
We work very hard to provide nutritious meals that are prepared according to your doctor's orders. Patients are served breakfast between 7:30 and 8:30am, lunch between 11:30am and 12:30pm, and dinner between 4:30 and 5:30pm.
Occasionally, your meal may be delayed when you are scheduled for a special test or treatment. Whenever possible, you will be served after your examination or test.
Your breakfast tray will include a menu from which you can order your meals for the next day. Please mark your menu so it will be ready for pickup. If you have difficulty making menu selections, a member of the Dietary Department will be happy to help you. Call 253-545-2430 for assistance.
An alternate menu is available for your reference if the menu does not meet your needs. Please call the Dietary Department at 253-545-2430 to receive a copy of the alternate menu.
If a family member or friend wants to eat in your room with you, the person may go to the cafeteria, buy a meal there, and take it back to your room. If the person does not want to go to the cafeteria, a guest meal tray can be ordered. Please let your nurse know if a guest tray is desired. Charges for this service will be added to your hospital bill.
Free parking for patients and visitors is available on the street, in two parking garages or by free valet service at the Atrium entrance. If for some reason you need assistance with your vehicle, please ask a staff member to call the Security Department.
We are proud that MultiCare Auburn Medical Center is a smoke-free facility. Smoking is strictly prohibited throughout the hospital and on hospital grounds for the protection of our patients and staff.
Vending machines for snacks and beverages are located adjacent to the main lobby on the west side of the hospital. They are available 24 hours a day.