Aug. 2016: Scam Alert – Possible Phony Collections Agencies Working Western Washington
It has come to our attention that some patients are being harassed by persons claiming to be with law firms or collection agencies seeking payment of debt associated with area hospitals. Some are falsely claiming to represent MultiCare hospitals.
Because these callers provide no detail as to their claims, MultiCare has had difficulty specifically validating whether or not the caller is legitimate. However, the following companies have NO business relationship with MultiCare Health System:
You should not make any payment unless you know for certain that you owe the debt. If legitimate, the caller will provide you with all necessary details concerning any debt you might owe. Ask the caller to send you proof of the debt, in writing, to the address the caller has. (Do not give out your address or other personal details.)
If the caller claims you owe money that dates from more than six years ago (i.e. earlier than September, 2010) and you have not been making regular payments toward that debt, it is highly unlikely that the call is legitimate.
You may want to report the call to the following agencies:
Washington State Attorney General’s Consumer Protection Division or call 800-551-4636 or 206-464-6684.
Washington State Department of Financial Institutions or call 877-746-4334
After you receive care in one of our hospitals or clinics, you may receive more than one bill for your care:
A number of our clinics and other facilities where you receive care are classified as hospital-based clinics. Patients may incur additional out-of-pocket expenses at a hospital-based clinic, because a clinical service at a hospital-based clinic may be billed as an outpatient hospital service — in addition to the bill for the professional service (ie, the bill from your doctor).
MultiCare has taken steps to help patients know if they are getting care in a hospital-based clinic, by displaying this poster in any location designated as a hospital-based clinic. You may also call the clinic before your visit to find out if they are a hospital-based clinic.
You have several options for paying your MultiCare bill:
If you have more than one outstanding bill with MultiCare, you may request to apply your payment to a specific “Visit” when making payments in person, over the phone or via MyChart.
If you have questions about how to read your bill, please visit our How to Read Your Statement guide.
You may review a list of the medical insurance plans MultiCare currently accepts on our Accepted Insurance Plans page.
It's always a good idea to double check with your insurance company for specific information about your plan, the coverage it provides and your choice of doctors, hospitals and other health care services before receiving care.
It's also important to note that some doctors and other providers not employed by MultiCare may not accept the same insurance plans that we accept. If you have questions about physician charges, please contact the physician's office directly, using the contact information included on any bills you receive from them.
If you do not have insurance to pay for your hospital care, you must make payment arrangements before you receive medical care.
At MultiCare, we're committed to serving all patients, including those who lack health insurance coverage and who cannot pay for all or part of the essential care they receive.
If you need medical care, but don’t think you can afford it, please visit our Financial Assistance page to learn how our financial assistance may be able to ease your financial burden.
Financial assistance is available to eligible patients. Eligibility is based, among other factors, upon family income and number of family members in the household.
If you think you may be eligible for financial assistance, please call 253-459-8247.
Our Financial Assistance Application and Proof of Income instruction sheet are available to download in several languages.
Financial Assistance Application:
You can now make payments online through MyChart, our secure patient records portal.
MultiCare Health System joins thousands of health care organizations nationwide in a transformation of patient record keeping and billing practices.