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Billing and Insurance

Making Sense of Your Hospital Bills

Pay Your Bill Online

Online Bill Pay – Puget Sound Region

Now you can pay your MultiCare bill online, whether or not you have a MyChart account.

Pay Your Bill

If you already have an account, you can make payments online through MyChart, our secure patient records portal.

Go To MyChart

Online Bill Pay – Inland Northwest Region

Pay your bill to Deaconess, Valley or Rockwood Clinic online using the appropriate Patient Portal

Patient Portals


About your Bill

After you receive care in one of our hospitals or clinics, you may receive more than one bill for your care:

  • Your MultiCare bill. This will include any hospital stays, clinic visits, and other MultiCare outpatient services, such as X-rays, lab tests and therapies. This bill will have MultiCare's name on it, and will include charges for doctors and other providers who are employed by MultiCare and assisted in your care. Typically we will submit a payment claim to your medical insurance company before we send you a bill.
  • A bill or bills for other doctors who were part of your care team. Not all health care professionals who treat patients at our hospitals work for MultiCare, such as many anesthesiologists, radiologists, surgeons and emergency department doctors. Your MultiCare bill does not include charges for services provided by doctors who do not work for us.

Hospital-Based Clinics

Hospital Based Facility Poster A number of our clinics and other facilities where you receive care are classified as hospital-based clinics. Patients may incur additional out-of-pocket expenses at a hospital-based clinic, because a clinical service at a hospital-based clinic may be billed as an outpatient hospital service — in addition to the bill for the professional service (ie, the bill from your doctor).

MultiCare has taken steps to help patients know if they are getting care in a hospital-based clinic, by displaying this poster in any location designated as a hospital-based clinic. You may also call the clinic before your visit to find out if they are a hospital-based clinic.

How to Pay Your Bill

You have several options for paying your MultiCare bill:

  • Online through MyChart, our secure patient records portal. You may use your credit card to pay bills through MyChart, as well as request paperless billing options. If you are not a current MyChart user, you can still pay online without an account. Go to MyChart Guest Pay now.
  • Over the phone by calling 253-459-7956, or toll-free at 800-919-1936. We are available Monday - Friday, 7:30am to 5pm to take your payment by phone or set up payment arrangements. We can also update your insurance coverage and assist with all other billing questions.
  • In person, by visiting our Billing Office, located at 737 Fawcett Ave., Tacoma. We are available to accept bill payments Monday – Friday, 8am to 4:30pm.
  • Through the mail, using the envelope included with your paper bill or mail to:

737 Fawcett Ave.
MS 737-3-Cust
Tacoma, WA 98415

If you have more than one outstanding bill with MultiCare, you may request to apply your payment to a specific “Visit” when making payments in person, over the phone or via MyChart.

Medical Insurance

You may review a list of the medical insurance plans MultiCare currently accepts on our Accepted Insurance Plans page.

It's always a good idea to double check with your insurance company for specific information about your plan, the coverage it provides and your choice of doctors, hospitals and other health care services before receiving care.

It's also important to note that some doctors and other providers not employed by MultiCare may not accept the same insurance plans that we accept. If you have questions about physician charges, please contact the physician's office directly, using the contact information included on any bills you receive from them.

If you do not have insurance to pay for your hospital care, you must make payment arrangements before you receive medical care.

We're Here to Help

At MultiCare, we're committed to serving all patients, including those who lack health insurance coverage and who cannot pay for all or part of the essential care they receive.

If you need medical care, but don’t think you can afford it, please visit our Financial Assistance page to learn how our financial assistance may be able to ease your financial burden.

  • If you need help filing for state assistance, call 253-545-5977
  • If you feel you may qualify for financial assistance, call 253-876-8550

Financial Assistance

Financial assistance is available to eligible patients. Eligibility is based, among other factors, upon family income and number of family members in the household.

If you think you may be eligible for financial assistance, please call 253-876-8550.

Our Financial Assistance Application and Proof of Income instruction sheet are available to download in several languages.

Online Bill Pay

Online Bill Pay – Puget Sound Region

Now you can pay your MultiCare bill online, whether or not you have a MyChart account.

Pay Your Bill

You can still make payments online through MyChart, our secure patient records portal.

Go To MyChart

Online Bill Pay – Inland Northwest Region

Pay your bill to Deaconess, Valley or Rockwood Clinic online using the appropriate Patient Portal

Patient Portals