On April 1, Capital Medical Center, as well as the Capital Physician Services clinics, became a part of MultiCare. Below we outline any changes to billing that patients may expect to see in the near future.
At this time, billing for hospital patients will not change. You should follow the payment instructions on the bill when it arrives. If you have questions about your hospital bill, please call 800-223-9899.
As part of the process of bringing Capital Medical Center and the Capital Physician Services clinic into MultiCare, how clinic patients pay their bills will be changing.
If you do not already have an account with MyChart, MultiCare’s free, secure, online patient portal, you can request an activation code to sign up for an account using this form.
MultiCare is unable to accept payments for care provided to you at any clinic location prior to April 1, or care you received in the hospital.
Why? Because even though where you received your care from hasn’t changed, the organization that owned those locations is different. MultiCare has no way to apply funds to bills for care you received before April 1. It would be the same as trying to pay Safeway for the groceries you bought at Target, or vice versa.