MultiCare's Information Services team keeps our data systems running smoothly and ensures the security of sensitive information, including patient records. In 2014, MultiCare was named by Hospitals & Health Networks magazine as one of the nation's Most Wired health care organizations for the sixth year in a row. We were also named one of the top 5 Hospital IT Departments by Healthcare IT News in October, 2014.
MultiCare has been at the forefront of electronic health record technology since 1998, when we implemented MultiCare Connect. The system links all the system's hospitals and outpatient clinics.
"MultiCare's electronic health record is a key component in providing the most efficient patient care for the communities we serve. We are proud of the work we have done during the last decade to create a complete electronic health record for our patients."
-Florence Chang, MultiCare Executive Vice President
Specialties within IS include:
This group includes the Help Desk (Call Center), Desktop Support and Quality Assurance teams. Coverage is required 24x7. Typical calls include "break/fix" requests, system outages and status requests. Issues can range from a bad mouse all the way to total system replacement or upgrade.
This team provides data, application, interface and network support across our health system. Teams include Database Management, LAN Administration, Interface Development/Support, and Administrative Systems support (Lawson team).
Our analysts support data and voice services, pagers, cell phones, PBX operations and Information Security.
The Computer Operations team monitors systems and provides support for report distribution, daily maintenance activities, and our web development team.
Our Information Security specialists help MultiCare protect its information assets, while supporting the organization's broad access requirements.
This group supports our clinical information system including LastWord, Epic, Centricity, and many ancillary services such as Lab, Radiology and Pharmacy.
The Acute Care Systems Support Team provides systems, application, and project support for clinical services throughout MultiCare.
The primary clinical information system, IDX LastWord is comprised of many different modules providing customizable software solutions designed to promote a seamless flow of health care information.
For more information about information systems careers at MultiCare, contact Jose Dominguez at [email protected].
For a list of current information systems openings, visit our Job Search page.