Contact MultiCare

General Information

MultiCare Health Information and Referral Line: 800-342-9919

Hearing Impaired (TTY): 253-403-1500

MultiCare Hospitals

MultiCare Tacoma General Hospital

253-403-1000

Map and Directions

Billing Questions

Our billing statements represent hospital and physician charges for MultiCare.

To pay your bill

• Pay online through MyChart, our secure patient records portal. You may use your credit card to pay bills through MyChart, as well as request paperless billing options. If you are not a current MyChart user, your bill will include an access code allowing you to easily sign up for an account.
• Please call 253-459-7956 or toll-free at 800-919-1936 Monday-Friday 8am to 5pm
• To update the insurance coverage we have listed, call 253-459-7956 or toll-free at 800-919-1936

How to reach us

• To make a payment or set up payment arrangements by phone, call 253-459-7956 or toll-free at 800-919-1936.
• If you need help filing for state assistance, call 253-403-1404
• If you feel you may qualify for financial assistance, call 253-459-8247
• For billing disputes, call 253-459-7956 or toll-free 800-919-1936, Monday - Friday 7:30 am to 5 pm

Medical Records

To obtain copies of your medical records, please call 253-403-2433. Read more about accessing your medical records.

Patient Advocacy

If you have a concern or compliment regarding the care or service provided by MultiCare, call our Patient Advocacy line, Monday - Friday 8am to 4:30pm.

For questions related to a bill you received, please call 253-459-7956.

For any other questions or concerns, please call 253-403-1000.

We can also be contacted through our e-mail at: customerservice@multicare.org*

MultiCare is voluntarily accredited by The Joint Commission to ensure that our quality of care is of the highest standard. Should you feel your care was not of the highest standard, we encourage you to contact us. You may either contact management for the service area directly or contact a Patient Advocacy specialist using one of the methods described above. The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission accredited health care organization by either calling 1-800-994-6610 or emailing complaint@jcaho.org.

Website Questions

Have a MyChart question? Call 844-388-2356 or email contactmychart@multicare.org.

Is your question about the website? Click here to email us.

Issues with our job application website? Email a description of the issue(s) to Peoplefluentsupport@multicare.org

MultiCare Jobs

Visit www.multicarejobs.org

Human Resources: 253-403-1260
Recruiting Services : 253-403-8070

Clinics and Urgent Care Centers

Services

Behavioral Health
253-445-8120 or 888-445-8120

Cancer
Dr. Richard C. Ostenson Cancer Center 253-697-HOPE or 253-697-4673
MultiCare Regional Cancer Center 253-403-2346

Family Care
Neonatal Intensive Care Unit 253-403-1024

Heart
Covington Heart Center 253-372-7010
Good Samaritan Heart Center 253-697-4600
Mary Bridge Heart Center 253-792-6630
Tacoma General Hospital Cardiac Services 253-403-1058

Orthopedics
Good Samaritan Orthopedics and Joint Surgery 253-697-4800
Good Samaritan Physical Medicine and Rehabilitation Center 253-697-2065
MultiCare Orthopedic and Sports Medicine Center 253-459-6999
Pacific Sports Medicine 253-459-7000

Rehabilitation
Good Samaritan Inpatient Rehabilitation 253-697-4700
Good Samaritan Outpatient Rehabilitation 253-697-4700
Good Samaritan Physical Medicine and Rehabilitation Center 253-697-2065
Good Samaritan Rehabilitation Education 253-697-2875
MultiCare Neuroscience Center of Washington 253-403-1040
MultiCare Orthopedic and Sports Medicine Center 253-459-6999

Women's Health
Family Birth Centers
MultiCare Auburn Medical Center 253-545-2522
Good Samaritan 253-697-5300 or 253-697-4MOM
Tacoma General 253-403-1032

Breast Health
Auburn MultiCare Health Center 253-876-8190
Covington MultiCare Clinic 253-372-7240
MultiCare Gig Harbor Medical Park 253-530-8122
MultiCare OB/GYN Associates 253-403-4747

*Transmittal of emails may not be private. Whenever you voluntarily disclose personal information online (e.g., via email), we cannot and do not provide any assurances that your information will not become known or accessible to third parties. If you provide any confidential information about you or your health to us via electronic communication, it is at your own risk. MultiCare employs strict security measures to safeguard information, but no site has been proven to be impenetrable.