Contact MultiCare

Ways to Contact MultiCare Health System

For Physician Referrals: 800-342-9919

All other calls: 253-403-1000

Hearing Impaired (TTY): 253-403-1500

MultiCare Hospitals

Mary Bridge Children's Hospital & Health Network

MultiCare Rockwood Clinic

To schedule an appointment, please call us at 509-838-2531 or 800-776-4048.

Other Rockwood Clinic contact information for billing or patient advocacy.

Billing Questions

Our billing statements represent hospital and physician charges for MultiCare.

To pay your bill

  • Pay online through MyChart, our secure patient records portal. You may use your credit card to pay bills through MyChart, as well as request paperless billing options. If you are not a current MyChart user, your bill will include an access code allowing you to easily sign up for an account.
  • Please call 253-459-7956 or toll-free at 800-919-1936 Monday-Friday 8am to 5pm
  • To update the insurance coverage we have listed, call 253-459-7956 or toll-free at 800-919-1936

How to reach us

  • To make a payment or set up payment arrangements by phone, call 253-459-7956 or toll-free at 800-919-1936.
  • If you need help filing for state assistance, call 253-403-1404
  • If you feel you may qualify for financial assistance, call 253-459-8247
  • For billing disputes, call 253-459-7956 or toll-free 800-919-1936, Monday - Friday 7:30 am to 5 pm

Learn more about billing for MultiCare Deaconess Hospital, MultiCare Valley Hospital and MultiCare Rockwood Clinic

Medical Records

To obtain copies of your medical records from MultiCare Health System, please call 253-403-2433. Read more about accessing your medical records.

MultiCare Deaconess Hospital

To obtain copies of your medical records from MultiCare Deaconess Hospital, please call 509-473-7421. Request copies or authorize release of your medical records from Deaconess Hospital.

MultiCare Valley Hospital

To obtain copies of your medical records from MultiCare Valley Hospital, please call 509-473- 5431. Request copies or authorize release of your medical records from Valley Hospital.

MultiCare Rockwood Clinic

To obtain copies of your medical records from MultiCare Rockwood Clinic, please call 509-838-2531. Request copies or authorize release of your medical records from Rockwood Clinic.

Patient Advocacy

If you have a concern or compliment regarding the care or service provided by MultiCare, call our Patient Advocacy line, Monday - Friday 8am to 4:30pm.

Pierce County: 253-403-1739

King County: 253-372-7039

Toll Free: 866-247-2366

MultiCare Health System
PO Box 5299 MS:315-C3-CE
Tacoma, WA 98415-0299

For questions related to a bill you received, please call 253-459-7956.

For any other questions or concerns, please call 253-403-1000.

We can also be contacted through our e-mail at: [email protected]*

MultiCare is voluntarily accredited by The Joint Commission to ensure that our quality of care is of the highest standard. Should you feel your care was not of the highest standard, we encourage you to contact us. You may either contact management for the service area directly or contact a Patient Advocacy specialist using one of the methods described above. The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission accredited health care organization by either calling 1-800-994-6610 or emailing [email protected].

Website Questions

Have a MyChart question? Call 844-388-2356 or email [email protected].

Is your question about the website? Click here to email us.

Issues with our job application website? Email a description of the issue(s) to [email protected]

MultiCare Jobs


Human Resources: 253-403-1260
Recruiting Services : 253-403-8070

*Transmittal of emails may not be private. Whenever you voluntarily disclose personal information online (e.g., via email), we cannot and do not provide any assurances that your information will not become known or accessible to third parties. If you provide any confidential information about you or your health to us via electronic communication, it is at your own risk. MultiCare employs strict security measures to safeguard information, but no site has been proven to be impenetrable.

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