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Financial Assistance

We Can Help You Pay for Your Care

Important Information for Inland Northwest Region Patients

If you received care at MultiCare Deaconess Hospital, MultiCare Valley Hospital or at a Rockwood Clinic location, you may have questions regarding how the recent lawsuit settlement between Empire Health Foundation and Community Health Systems may or may not affect your MultiCare medical bills.

Please call 844-467-4724 with your questions and concerns. A patient representative will help ensure you understand your bills and can connect you with financial assistance options if you need them.

At MultiCare, we will always provide medical care to you and your family regardless of your ability to pay. We're committed to serving all patients, including those who lack health insurance coverage, or who cannot pay for all or part of the essential care they receive.

Don't neglect your health or the health of your family because you don't have insurance or are worried about the cost of care. Call us at 800-919-1936 to find out what financial options are available.

Apply for Financial Aid Today

Our Financial Assistance Application and Proof of Income instruction sheet are available to download in several languages. Visit our Financial Assistance Forms page to download the forms you need in your target language.

Let Us Help You

We have several financial assistance programs available, including structured payment plans and income-based payment reductions. We use the Federal Poverty Guidelines to help determine what financial assistance level you may be eligible for:

  • Income up to 300 percent of Federal Poverty Guidelines
    If a patient's income level* is at or below 300 percent of the Federal Poverty Guidelines, we will reduce the patient's bill by 100 percent.
  • Income 301-500 percent of Federal Poverty Guidelines
    If a patient's income level* is between 301 and 500 percent of the Federal Poverty Guidelines, we will reduce the patient's bill. The exact reduction will depend on the patient's income and assets.

You can also download our Financial Assistance Eligibility Grid to review current poverty level income information and MultiCare's income-based discounts.

Financial Assistance Policy

Our financial assistance policies apply to all eligible Puget Sound and Inland Northwest locations.

Hospital-based financial assistance policy

Clinic-based financial assistance policy

Note that as of March 1, 2018, care provided at the following MultiCare locations are no longer covered under MultiCare's financial assistance program:

  • Immediate Clinic
  • MultiCare Indigo Urgent Care
  • MultiCare Urgent Care Clinics
  • Rockwood Clinic Urgent Care Clinics

Please review our complete financial assistance policies for a full list of services that are not covered under our financial assistance program.

A plain-language summary of our Financial Assistance policy is available and can be translated using Google Translate.

Providers Participating in MultiCare's Financial Assistance Program

For eligible services under MultiCare's Financial Assistance policies, the providers on the following list participate in MultiCare's financial assistance program, unless their services were provided at an Urgent Care, Indigo or Immediate Clinic location:

MultiCare providers accepting financial assistance

MultiCare’s Financial Assistance program is not available for patients who receive services from the following providers at an Urgent Care, Indigo or Immediate Clinic location:

MultiCare urgent care providers not accepting financial assistance

* Eligibility for financial assistance is based, among other factors, upon family income and number of family members in the household. To determine your eligibility, MultiCare must complete an official review. In order to receive financial assistance, you must provide all the information we need to verify your financial status.