Interpreters at MultiCare help patients and families communicate with doctors, nurses, schedulers and other staff. Interpreters are available in person, over the phone and by video. Services are free and available 24 hours a day, 7 days a week.
We use trained medical interpreters and MultiCare Qualified Bilingual Staff to provide interpreter services. They have the technical knowledge to accurately interpret your comments and questions, as well as the medical information provided by your health care team. When appropriate, they will also explain any cultural concepts or needs to medical staff to improve the quality of care you receive.
Any patient or family who wants help communicating in English may have an interpreter in their preferred language for care.
Also, your health care team may request an interpreter to help make sure:
To get an interpreter for an appointment:
An interpreter will:
You and your health care team will face each other and speak directly with each other. For example, say to the doctor, “I have leg pain.” Do not say to the interpreter, “Tell the doctor I have leg pain.”
An interpreter is not allowed to:
For medical emergencies, please call 911.
Language assistance services, free of charge, are available to you.
Call 253-403-1000 (TTY: 800-833-6384)
Línea gratis de interpretación telefónica
We are always looking for your thoughts about how to make MultiCare and our Center the best it can be.
Email us at: [email protected]