How to Access Care

MultiCare at Home services all require a referral from a doctor.

Intake Appointment

Once we receive a referral for our home health or hospice, you or your family will be contacted by a registered nurse and/or social worker to schedule an admit evaluation. This initial contact will be made within 24 hours if the initial referral is made Monday - Friday, and by the next business day if made on a weekend, and is a time for you and your family to learn about our services and what we can offer to help support you.

Review and Planning

We do a complete review of your current health status and medical needs. We consult with your doctor and other providers, and talk in depth with you and your loved ones about your goals and desires.

Providing Care

After this initial intake appointment, we identify which of our home health or hospice services will best help you, create your care plan in partnership with your doctor and make your follow-up appointments. The members of your MultiCare at Home hospice or home health team may include nurses, physical, speech and occupational therapists, specially trained social workers and home health aides.

Services are provided on a scheduled basis by appointment. You may have one or several appointments each week, depending on the home health or hospice care you need. We do not provide all-day nursing or health aide care, but if you or your loved one needs this level of support, we can help you find an appropriate service.

Insurance and Payment

• Medicare, Medicaid and private insurance are billed directly
• Payments from individuals for services rendered are based on the ability to pay
• Contributions and memorials are appreciated and allow us to provide care to patients of all ages, diagnoses or ability to pay.

If you receive Medicare benefits and need hospice care, make sure you and your family review Medicare's Hospice Benefits information very carefully.