Nondiscrimination and Accessibility

MultiCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, creed, religion, age, disability, national origin, marital status, sex (including pregnancy), sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by federal or state law. Read our Patient Nondiscrimination Policy.

MultiCare:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as: (a) Qualified sign language interpreters; and (b) written information in other formats (large print, audio, accessible electronic formats, other formats).
• Provides free language services to people whose primary language is not English, such as: (a) Qualified interpreters; and (b) Information written in other languages.

If you need qualified sign language interpretation services or written information in other formats, please contact your provider. To contact your provider using TDD, please call TDD Relay Operator [TTY]: 1-800-833-6384

Language Assistance Services

If you need language assistance services, call all 1-888-210-3396 (TTY: 800-833-6384) and enter a language code, below. For other languages, please call 253-403-1000.

For Inland Northwest Patients:

• MultiCare Deaconess Hospital: 509-473-5800
• MultiCare Valley Hospital: 509-924-6650
• MultiCare Rockwood Clinic: 509-838-2531

አማርኛ - Amharic

በ እንግሊዘኛ ቋንቋ ነጻ የትርጉም አገልግሎት ድጋፍ ለማግኘት፣ በ 1-888-210-3396 ላይ ይደውሉ እና ከ ሚሰማው ድምጽ በኋላ 139 የሚለውን ኮድ ያስገቡ።

العربية - Arabic

لخدمات المساعدة اللغوية باللغة العربية ير ج إدخال الرقم 1-888-210-3396 ، كما ير ج إدخال الرمز 323 بعد سماع الصوت .

អក្សរខ្មែរ - Cambodian (Khmer)

សម្រាប់សសវាជំនួយភាសាឥតគិតថ្លៃជាភាសាអង់សគៃស សូមចុចសេខ 1-888-210-3396 បន្ទាប់ពីឮសំសេង បញ្ចូេកូដ 151 ។

Cantonese (Traditional)

如需英語的免費語言協助服務，請致電1-888-210-3396，聽到訊號後，輸入編碼 131

中文 - Chinese (simplified)

如需免费的简体中文协助服务，请拨打 1-888-210-3396 并在听到提示音后输入代码 124。

繁體中文 - Chinese (Traditional)

如需繁體中文的免費語言協助服務，請致電 1-888-210-3396，聽到訊號後，輸入編碼 124。

Deutsche - German

Für den kostenlosen Sprachservice auf Deutsch, wählen Sie bitte 1-888-210-3396, geben Sie bitte nach dem Signalton den Code 161 ein.

日本語 - Japanese

日本語によるサポート（無料）をご希望の場合は、1-888-210-3396とダイヤルし、発信音の後に「163」と入力してください。

한국어 - Korean

무료 한국어 언어 지원 서비스를 받으시려면, 삐소리 이후 코드 130 (을)를 입력한 후 1-888-210-3396로 전화하십시오.

ພາສາລາວ - Lao

ສໍຳລັບກຳນບໍລິກຳນກຳນຊ່ວຍເຫ ຼືອດ້ຳນພຳສຳທ ່ບໍ່ເສຍຄ່ຳໃນພຳສຳລຳວ, ກະລຸນຳກົດໂທ 1-888-210-3396 ໃຫ້ປ້ອນເຂົ້ຳລະຫັດ 150 ຫລັງຈຳກສຽງໃນໂທລະສັບດັງຂ ້ນ.

ਪੰਜਾਬੀ - Punjabi

ਅੰਗਰੇਜ਼ੀ ਵ ਿੱਚ ਮੁਫ਼ਤ ਭਾਸ਼ਾ ਸਹਾਇਤਾ ਲਈ, 1-888-210-3396 ਡਾਇਲ ਕਰੋ, ਟੋਨ ਤੋਂ ਬਾਅਦ ਕੋਡ 149 ਦਾਖ਼ਲ ਕਰੋ

Русский - Russian

Для получения бесплатной помощи переводчика на Английском языке наберите номер 1-888-210-3396 и после сигнала введите код 127

Español - Spanish

Para obtener los servicios gratuitos de asistencia lingüística en Español, llame al 1-888-210-3396 y después del tono ingrese el código 101.

Tagalog - Tagalog

Para sa libreng mga serbisyo sa lengguwahe sa wikang Ingles, i-dial ang 1-888-210-3396 at matapos ang tono ay ipasok ang code 171

Українська - Ukranian

Щоб отримати безкоштовну допомогу від мовної служби українською мовою, наберіть номер 1-888-210-3396 та введіть код 171 після звукового сигналу.

Tiếng Việt - Vietnamese

Để nhận dịch vụ hỗ trợ ngôn ngữ bằng tiếng Anh hãy gọi số 1-210-3396 sau tiếng nhạc nhập mã 122

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If you believe that MultiCare has failed to provide these services or discriminated in another way on the basis of race, color, creed, religion, age, disability, national origin, marital status, sex (including pregnancy), sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by federal or state law, you can file a complaint by:

• Notifying any staff member of your concern
• Speaking with a manager directly about your concern
• Review Discrimination Complaints and Grievances policy/procedure
• Emailing us at: [email protected]
• Write to us at: MultiCare, PO Box 5299, MS:737-2-CCIA, Tacoma, WA 98415-0299
• Call us at: 866-264-6121

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at www.hhs.gov or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at the Health & Human Services website.