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Frequently Asked Questions (FAQs)

Frequently Asked Questions for Employees

Q: What is the MultiCare Behavioral Health Network?

The MultiCare Behavioral Health Network represents an affiliation formed in 2016 between MultiCare Behavioral Health and community behavioral health providers Navos to the north in King County and Greater Lakes Mental Healthcare (GLMH) to the south in Pierce County. Both Navos and Greater Lakes Mental Healthcare have many years of providing successful and effective treatments focused on recovery and wellness for primarily low income individuals of all ages.                                                                            

Q: Why was this affiliation created?

Access to behavioral health care is a significant issue in Washington. Addressing the region's severe shortage of behavioral health services is a top priority for MultiCare, Navos and GLMH. By combining our resources, we are stronger and more effective in helping more individuals achieve wellness and live to their fullest potential. It is also our goal to help remove the stigma associated with mental illness that can impede people from seeking the care they need.

Q: How does the affiliation support MultiCare's business goals?

Together, we are positioned to create, develop, and implement the most comprehensive network of behavioral health services in the Pacific Northwest. This partnership:

Improves quality-of-care and the patient experience by combining our best assets, including programs tailored to meet specific populations' needs, industry-leading expertise in areas like trauma-informed care.
Improves care coordination by streamlining behavioral health services and reducing duplicative care
Diversifies each organization's portfolio of services, leading to new sources of revenue -  and importantly – allowing us to help more people to recovery

Q: What are the programs and services offered?

Our affiliation presents a vast range of programs and services for people across King and Pierce Counties in need of treatment.

Children, Youth and Family

  • Family Support Services
  • Outpatient Counseling
  • School Based Counseling
  • Integrated Primary Care
  • Infant and Early Childhood Mental Health
  • Inpatient Adolescent Treatment
  • Teen Sexual Minority Support Group
  • Peer Support Services
  • Adolescent Chemical Dependency

Adults 18 to 55 years

  • Adult Community Support Services
  • Asian Counseling Services
  • Substance Use Disorders Program
  • Outpatient Counseling Services
  • Inpatient Treatment
  • Integrated Primary Care 
  • Peer Support 
  • Supported Housing 
  • Employment Services

Older Adults 55 and over

  • Case Management
  • Inpatient Treatment
  • Outpatient Dementia Care and Support
  • Primary Care
  • Supported Housing

Q: How will the network measure success?

MultiCare, Navos and GLMH strive to deliver the highest quality of care and service at an affordable cost. With the understanding that focus areas may shift in step with the evolving needs of our community, initial success factors include:

  • Improved continuity of care
  • Improved convenience of service locations
  • Improvement in health plan member experiences
  • Improved wait times for intake assessments and services
  • Reduced re-admission rates
  • Fewer hospitalizations in state facilities stemming from more community-based services
  • Reduced overcrowding and wait times in emergency rooms
  • Reduced anxiety across populations
  • Increase in diagnosis of post-traumatic stress disorder through more comprehensive trauma-informed care 

Q: I am a physician at MultiCare. How do I refer my patients to one of these programs?

We are currently working on implementing one phone number for referrals to our affiliation partners. For now, please use this information:

Appointments and walk in hours are available:

IN PIERCE COUNTY:

MultiCare Behavioral Health
Multicare.org
888-445-8012

Greater Lakes Mental Healthcare
Glmhc.org
253-581-7020

IN KING COUNTY:

Navos
Navos.org
206-248-8226