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COVID-19 Update

Visitor restrictions are in effect for all MultiCare hospitals and clinics. Get the latest information and answers to your most frequently asked questions about novel coronavirus (COVID-19). Learn More

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MultiCare's COVID-19 Response

Posted on Mar. 6, 2020 ( comments)

*Coronavirus / COVID-19 Updates »


As a community-based health care system, MultiCare has no higher priority than the safety of our patients, our employees and our community.

MultiCare is prepared and ready to care for patients with suspected or confirmed cases of novel coronavirus (COVID-19), and we continue to follow our protocols throughout our system. To make sure our patients, visitors and staff stay safe while we address the COVID-19 situation, MultiCare has established visitor restrictions at some of our hospitals. View our COVID-19 Resource Center to stay updated and informed.

Your Health and Safety 

If you have upper respiratory symptoms – cough, fever or shortness of breath and believe you need to be evaluated for COVID-19 – please call first before a clinic or urgent care visit to determine if you need to visit a specific site for testing.  

Additionally, MultiCare is currently offering free e-visits to anyone who has COVID-19 symptoms through our Virtual Care, where our providers will also help you navigate to the next appropriate step, if testing for COVID-19 is warranted. Use promo code “COVID19” at the payment page to unlock the free e-visit after completing our protocol. 

Who is Tested? 

We follow evidence-based guidelines for testing based on the Centers for Disease Control and Prevention (CDC) and other sources. A call to your provider, urgent care facility or our Virtual Care services would be the first step to begin evaluation of your symptoms. From there, we work with both commercial and state labs to facilitate the testing. 

If you are having difficulty breathing or a life-threatening emergency, please call 911 or visit the nearest emergency department.  

We recognize the local situation continues to change, and we’d like to invite you to visit a special website we created to share information (multicare.org/coronavirus), as well as follow us on Facebook and Twitter accounts for any changes that may impact you as a patient.  

We encourage you to follow basic CDC-recommended preventative actions to help prevent the spread of respiratory diseases, including: 

  • Wash your hands often with soap and water or use an alcohol-based hand sanitizer with at least 60% alcohol. 
  • Stay home when you are sick. If you have a fever, cough or difficulty breathing, seek medical attention and call in advance. 
  • Avoid close contact (maintain at least 6 feet of distance) with people who are sick. 
  • Avoid touching your eyes, nose and mouth. 

Thank you for continuing to entrust us with your health care needs, 

Bill Robertson, President and CEO 

David Carlson, DO, Chief Physician Officer, SVP Provider Enterprises 

June Altaras, RN, SVP & Chief Quality, Safety and Nursing Officer 

Posted in: COVID-19 | News | News Release

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MultiCare Health System
MultiCare is a not-for-profit health care organization with more than 18,000 team members, including employees, providers and volunteers. Learn more. More stories by this author
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