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MultiCare updates billing statements, payment options

Posted on Aug. 3, 2015 ( comments)

Today, MultiCare rolled out changes to our billing process that will make it easier for patients to understand their statements, as well as make it easier for patients to make payments.

Changes include:

  • Easy-to-read billing statements — The new statements are simplified and include easy-to-read information about amount due, insurance coverage, insurance adjustments, members on the account and so on. Instructions on how to read the new statement will be included in bills sent to patients throughout the month of August. 
  • Ability to view statements, make payments and request paperless billing through MyChart and MyChart mobile — This new feature, available through the billing tab in MyChart and the MyChart mobile app, makes it easier to view statements and make payments. All online payments will now go through MyChart.* Patients who do not yet have a MyChart account will be provided an activation code on their next billing statement so they may quickly sign up for their free access to our secure patient portal. Sign up for MyChart now.
  • Improved payment posting — This is one of the biggest changes we are making with our billing processes. With our old process, payments had to be applied to the oldest account or outstanding balance first, which could be frustrating to patients. Now, when making a payment in person or through MyChart, patients may request to apply their payment to a specific visit or service, giving patients more control.

Questions about these changes? Call our Customer Service team at 253-459-7956. They are available to help Monday through Friday, 7:30am to 5pm.

* We take patient privacy very seriously. MyChart uses the latest security and encryption techniques to protect credit card and other personal information. Some older web browsers are not able to support these security measures and may not work with MyChart.  If you have problems accessing MyChart, or paying your bill online, please contact the MyChart Customer Support Team at 844-388-2356.

Posted in: General Vitals
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