Patient Advocacy

If you have a concern or compliment regarding the care or service provided by MultiCare, call our Patient Advocacy line, Monday - Friday 8am to 4:30pm.

Puget Sound Area

MultiCare Allenmore Hospital, MultiCare Auburn Medical Center, MultiCare Covington Medical Center, MultiCare Good Samaritan Hospital, Mary Bridge Children’s Hospital, MultiCare Tacoma General Hospital and all MultiCare Pierce, King, Kitsap, Thurston and Snohomish county clinics.

Phone: 253-403-1739 or toll free: 866-247-2366

We can also be contacted at [email protected]

Inland Northwest Area

MultiCare Deaconess Hospital 509-473-3223 or email [email protected]

MultiCare Valley Hospital 509-473-5853 or email [email protected]

MultiCare Rockwood Clinic locations 509-342-3730

Mailing Address

MultiCare
PO Box 5299 MS:315-C3-CE
Tacoma, WA 98415-0299

Billing Questions

Puget Sound Area 800-919-1936

MultiCare Deaconess Hospital 509-473-2915

MultiCare Valley Hospital 509-473-5184

MultiCare Rockwood Clinic 800-776-4048

---

MultiCare hospitals, Home Health, and Hospice services are accredited by the Joint Commission. This accreditation is a nationwide seal of approval indicating that we meet high performance standards related to the quality and safety of our patient care. Should you feel your care was not of the highest standard, we encourage you to contact us. You may either contact management for the service area directly or contact a Patient Advocacy specialist using one of the methods described above. The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission accredited health care organization by calling 800-994-6610. You may also submit care concerns to the Joint Commission electronically at https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx.

---

HIPAA or Privacy-related Concerns

MultiCare is dedicated to protecting our patients' right to privacy. Through the creation of the MHS Privacy Office, MultiCare takes a proactive approach to ensure compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Washington State Law.

If you have a HIPAA question or concern, contact the Privacy Office confidentially through the Compliance Hotline at 866-264-6121 or by email. Contact Pali Lipoma, Interim HIPAA Privacy Officer, directly at 253-459-7919 or [email protected].

Medical Records

If you have questions about obtaining your medical records, visit Access to Your Medical Records.

MyChart Questions

Please see our Frequently Asked Questions or call MyChart Customer Support at 844-388-2356, Mon-Fri, 7am-6pm.

MultiCare Patient Survey Related Questions

If you have a patient survey related issue or concern, please call 253-403-1543.