Patient Advocacy

If you have a concern or compliment regarding the care or service provided by MultiCare Health System, call our Patient Advocacy line, Monday - Friday 8am to 4:30pm.

Puget Sound Area

Allenmore Hospital, Auburn Medical Center, Good Samaritan Hospital, Mary Bridge Children’s Hospital, Tacoma General Hospital and all MultiCare Pierce and King county clinics.

Phone: 253-403-1739 or toll free: 866-247-2366

We can also be contacted at [email protected]

Inland Northwest Area

MultiCare Deaconess Hospital           509-473-3223

MultiCare Valley Hospital                 509-473-5894

MultiCare Rockwood Clinics             509-342-3720

Mailing Address

MultiCare Health System
PO Box 5299 MS:315-C3-CE
Tacoma, WA 98415-0299

Billing Questions

Puget Sound Area                               800-919-1936

MultiCare Deaconess Hospital           509-473-2915

MultiCare Valley Hospital                 509-473-5184

MultiCare Rockwood Clinic               800-776-4048

MultiCare is voluntarily accredited by The Joint Commission to ensure that our quality of care is of the highest standard. Should you feel your care was not of the highest standard, we encourage you to contact us. You may either contact management for the service area directly or contact a Patient Advocacy specialist using one of the methods described above. The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission accredited health care organization by either calling 800-994-6610 or emailing [email protected].