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Patient Experience

Committed to Quality Care and an Ideal Patient Experience

At MultiCare, we are committed to providing quality care and an ideal patient experience. To learn how we are meeting patients' needs, we routinely survey our patients after they have received care at our hospitals and outpatient clinics.

Patient experience surveys are sent out weekly by our survey partner, Press Ganey, a leader in patient satisfaction surveys. The data is aggregated and returned to MultiCare. We use this data to learn how to improve our processes and provide the best care possible.

Need Assistance?

Visit our Patient Advocacy page for contact information, medical records, additional information for any privacy-related concerns and more.  


MultiCare hospitals, Home Health, and Hospice services are accredited by the Joint Commission. This accreditation is a nationwide seal of approval indicating that we meet high performance standards related to the quality and safety of our patient care. Should you feel your care was not of the highest standard, we encourage you to contact us. You may either contact management for the service area directly or contact a Patient Advocacy specialist using one of the methods described above. The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission accredited health care organization by calling 800-994-6610. You may also submit care concerns to the Joint Commission electronically at https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx.

MyChart

Stay connected to your health with MyChart, our secure, convenient electronic health record.