Language

COVID-19 Information

We're here to keep you informed, and care for your health. MultiCare facilities are open for all patients. COVID-19 Resource Center

Close

Patient & Family Relations

Patient & Family Relations

If you have a concern or compliment regarding the care or service provided by MultiCare, call our Patient & Family Relations Specialists, Monday - Friday 8am to 4:30pm.

Puget Sound Area

MultiCare Allenmore Hospital, MultiCare Auburn Medical Center, MultiCare Covington Medical Center, MultiCare Good Samaritan Hospital, Mary Bridge Children’s Hospital, MultiCare Tacoma General Hospital and all MultiCare Pierce, King, Kitsap, Thurston and Snohomish county clinics.

Phone: 253-403-1739 or toll free: 866-247-2366

We can also be contacted at [email protected]

Inland Northwest Area

MultiCare Deaconess Hospital 509-473-3223 or email [email protected]

MultiCare Valley Hospital 509-473-5853 or email [email protected]

MultiCare Rockwood Clinic 509-530-6021 or email [email protected]

Mailing Address

MultiCare
PO Box 5299 MS:315-C3-CE
Tacoma, WA 98415-0299

Billing Questions

Puget Sound Area 800-919-1936

MultiCare Deaconess Hospital 509-473-2915

MultiCare Valley Hospital 509-473-5184

MultiCare Rockwood Clinic 800-776-4048


MultiCare hospitals, Home Health, and Hospice services are accredited by the Joint Commission. This accreditation is a nationwide seal of approval indicating that we meet high performance standards related to the quality and safety of our patient care. Should you feel your care was not of the highest standard, we encourage you to contact us. You may either contact management for the service area directly or contact a Patient Advocacy specialist using one of the methods described above. The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission accredited health care organization by calling 800-994-6610. You may also submit care concerns to the Joint Commission electronically at https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx.


HIPAA or Privacy-related Concerns

MultiCare is dedicated to protecting our patients' right to privacy. Through the creation of the MHS Privacy Office, MultiCare takes a proactive approach to ensure compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Washington State Law.

If you have a HIPAA question or concern, Monica Freedle, Chief Privacy Officer and Sections 504 and 1557 Coordinator, directly at 253-459-7865 or [email protected].

Medical Records

If you have questions about obtaining your medical records, visit Access to Your Medical Records.

MyChart Questions

Please see our Frequently Asked Questions or call MyChart Customer Support at 844-388-2356, Mon-Fri, 7am-6pm.

MultiCare Patient Survey Related Questions

If you have a patient survey related issue or concern, please call 253-403-1543.