Patient Financial Navigation

Patient Guide

MultiCare Health System is committed to serving all patients, including those who lack health insurance coverage and who cannot pay for all or part of the essential care they receive.

What if I don’t have insurance?

Patient Financial Navigators (PFNs) are available for our Puget Sound-area locations to help you determine if you are eligible for coverage through a variety of sources, including:

  • State and federal resources, like Medicaid
  • Other coverage sources such as COBRA, Workman’s Compensation, Victims of Crime, or a third party (e.g., auto insurance)
  • The Health Benefit Exchange
  • Drug/supply assistance programs
  • Community assistance programs
  • Financial Assistance

What if I cannot pay my bill?

We feel that our patients have the right to be fully informed of their estimated out-of-pocket cost of care as soon as we are able to provide the information. For a patient who may have difficulties with payment for any portion of care, Patient Financial Navigators (PFNs) are available to help you understand your insurance and discuss options for payment, including:

  • Payment Plans – Patients can pay for services over a period of time, based on financial need
  • Financial Assistance – This is a program for patients who are not eligible for state/federal assistance, yet do not have adequate financial resources. You must submit an application and supporting documents for review and approval to determine if you are eligible for financial assistance. Applications are available from PFNs and Registration staff. Please ask to speak to them at the time of service. Learn more about what financial assistance programs are available

PFN contact information:

If you have a question about current or ongoing care, PFNs are located on site in the Emergency Departments and at central registration to assist with financial screenings/application assistance, patient questions and concerns, and financial conversations.

MultiCare Tacoma General Hospital/Mary Bridge Children’s Hospital

MultiCare Regional Cancer Center – Tacoma General Hospital

MultiCare Good Samaritan Hospital

MultiCare Auburn Medical Center

MultiCare Allenmore Hospital

MultiCare Covington Medical Center

MultiCare Outpatient

What if I have a question about my bill?

Our staff wants to give you the best care possible. We also want to help you understand your bill. If you have questions about your bill, please contact our Customer Service Representatives:

Customer Service
253-459-7956 or Toll Free, 800-919-1936
Monday – Friday 7:30am-5pm

Are You a Deaconess, Valley or Rockwood Clinic Patient?

Patient Financial Navigation is available only at our Puget Sound-area locations at this time.

If you are a patient in the Inland Northwest area, and have questions about your bill, or concerns about your ability to pay, please call:

MultiCare Deaconess Hospital Patient Advocate Services

MultiCare Valley Hospital Patient Advocate Services

MultiCare Rockwood Clinic Billing Customer Service

If you are uninsured, and require assistance applying for Medicaid for your hospital care, please call:

509-473-2445 (Deaconess)

509-473-5696 (Valley)