Patient Privacy

MultiCare is dedicated to protecting our patients' right to privacy. Through the creation of the MultiCare Privacy Office, MultiCare takes a proactive approach to ensure compliance with HIPAA (Health Insurance Portability and Accountability Act of 1996) and Washington State Law.

If you have a HIPAA question or concern you may contact the Privacy Office confidentially through the Compliance Hotline at 866-264-6121. You can also e-mail [email protected] or contact Monica Freedle, HIPAA Privacy Officer, directly at 253-459-7865 or [email protected].

Regulations

Health Insurance Portability and Accountability Act of 1996 (HIPAA)

HIPAA Privacy Rule

HIPAA Security Rule

Administrative Simplification

Office for Civil Rights

Sharing Health Information with Family Members and Friends

Patient Rights under HIPAA

• The right to receive a written MultiCare Health System Joint Notice of Privacy Practices (Spanish Version).
• The right to review and get a copy of health and billing information
• The right to ask for restrictions in the use of their health and billing information
• The right to ask that their health and billing information be amended
• The right to ask for confidential communications
• The right to an accounting of certain disclosures
• The right to choose someone to act for you
• The right to request nondisclosure to health plans for self-paid items or services
• The right to file a complaint with MHS or the US Department of Health and Human Services’ Office for Civil Rights

If you as a patient would like to exercise your right to (1) inspect and/or receive a copy of your health information, (2) request a restriction on the use of disclosure of your health information, or (3) request confidential communications, (4) request an amendment to your health information, or (5) request an accounting of disclosures, please contact the MHS Health Information Management (medical records) department at 253-403-2433 for inpatient records or 253-372-7175 for any MultiCare Clinic outpatient records.

MHS Health Information Management
PO Box 5299
MS: 315–C3–HIM
Tacoma, WA 98415

If you as a patient would like to exercise your right to raise a privacy complaint, please contact the MHS Privacy Office at 866-264-6121.

MultiCare Privacy Office
PO Box 5299
MS: 737–2–CCIA
Tacoma, WA 98415

[email protected]

If we cannot resolve your concerns, you also have the right to file a written complaint with the Secretary of the Department of Health and Human Services (HHS), Office for Civil Rights, 2201 6th Avenue, MS: RX-11, Seattle, WA 98121-1831, visiting www.hhs.gov/ocr/privacy/hipaa/complaints. The quality of your care will not be jeopardized nor will you be penalized for filing a complaint.