MultiCare Health System (MHS) is dedicated to protecting our patients' right to privacy. Through the creation of the MHS Privacy Office, MultiCare takes a proactive approach to ensure compliance with HIPAA (Health Insurance Portability and Accountability Act of 1996) and Washington State Law.
If you have a HIPAA question or concern you may contact the Privacy Office confidentially through the Compliance Hotline at 866-264-6121. You can also e-mail [email protected] or contact Monica Freedle, HIPAA Privacy Officer, directly at 253-459-7865 or [email protected].
If you as a patient would like to exercise your right to (1) inspect and/or receive a copy of your health information, (2) request a restriction on the use of disclosure of your health information, or (3) request confidential communications, (4) request an amendment to your health information, or (5) request an accounting of disclosures, please contact the MHS Health Information Management (medical records) department at 253-403-2433 for inpatient records or 253-372-7175 for any MultiCare Clinic outpatient records.
MHS Health Information Management
P.O. Box 5299
Tacoma, WA 98415
If you as a patient would like to exercise your right to raise a privacy complaint, please contact the MHS Privacy Office at 866-264-6121.
MHS Privacy Office
737 S. Fawcett Ave
Tacoma, WA 98402
If we cannot resolve your concerns, you also have the right to file a written complaint with the Secretary of the Department of Health and Human Services (HHS), Office for Civil Rights, 2201 6th Avenue, MS: RX-11, Seattle, WA 98121-1831, visiting www.hhs.gov/ocr/privacy/hipaa/complaints. The quality of your care will not be jeopardized nor will you be penalized for filing a complaint.