Billing and Insurance
Making sense of your hospital bills
Have you received a bill for COVID-19-related treatment?
Many insurance plans have agreed to waive patient balances related to COVID-19. Because each insurance company varies slightly in its implementation, MultiCare does not have the information necessary to accurately answer questions about bills patients may have received for COVID-19 care. If you’ve received such a bill, please contact your insurance company if you have questions about how your bill was processed.
If you have received a statement for MultiCare services related to COVID-19 and are uninsured or would like information regarding financial aid, please contact our Patient Financial Experience team at 800-919-1936.
Are you a Capital Medical Center patient?
About your bill
After you receive care in one of our hospitals or clinics, you may receive more than one bill for your care:
- Your MultiCare bill. This will include any hospital stays, clinic visits, and other MultiCare outpatient services, such as X-rays, lab tests and therapies. This bill will have MultiCare’s name on it, and will include charges for doctors and other providers who are employed by MultiCare and assisted in your care. Typically we will submit a payment claim to your medical insurance company before we send you a bill.
- A bill or bills for other doctors who were part of your care team. Not all health care professionals who treat patients at our hospitals work for MultiCare, such as many anesthesiologists, radiologists, surgeons and emergency department doctors. Your MultiCare bill does not include charges for services provided by doctors who do not work for us.
A number of our clinics and other facilities where you receive care are classified as hospital-based clinics. Patients may incur additional out-of-pocket expenses at a hospital-based clinic, because a clinical service at a hospital-based clinic may be billed as an outpatient hospital service — in addition to the bill for the professional service (ie, the bill from your doctor).
MultiCare has taken steps to help patients know if they are getting care in a hospital-based clinic, by displaying this poster in any location designated as a hospital-based clinic. You may also call the clinic before your visit to find out if they are a hospital-based clinic.
How to pay your bill
You have several options for paying your MultiCare bill:
Through MyChart, our secure patient records portal. You may use your credit card to pay bills through MyChart, as well as request paperless billing options. If you are not a current MyChart user, you can still pay online without an account.
Over the phone
By calling toll-free at 800-919-1936. We are available Monday – Friday, 7:30am to 5pm to take your payment by phone or set up payment arrangements. We can also update your insurance coverage and assist with all other billing questions.
By visiting the Registration office at any of our hospital locations, Monday – Friday, 7am to 4:30pm. The hospitals can accept payments but may not be able to answer all questions about your bill – please call the phone number on your statement or call toll-free at 800-919-1936 if you need additional assistance.
Through the mail
Using the envelope included with your paper bill or mail to:
PO Box 34883
Seattle, WA 98124-1883
If you have more than one outstanding bill with MultiCare, you may request to apply your payment to a specific “Visit” when making payments in person, over the phone or via MyChart.
You may review a list of the medical insurance plans MultiCare currently accepts on our Accepted Insurance Plans page.
It’s always a good idea to double check with your insurance company for specific information about your plan, the coverage it provides and your choice of doctors, hospitals and other health care services before receiving care.
It’s also important to note that some doctors and other providers not employed by MultiCare may not accept the same insurance plans that we accept. If you have questions about physician charges, please contact the physician’s office directly, using the contact information included on any bills you receive from them.
If you do not have insurance to pay for your hospital care, you must make payment arrangements before you receive medical care.
We’re here to help
At MultiCare, we’re committed to serving all patients, including those who lack health insurance coverage and who cannot pay for all or part of the essential care they receive.
If you need medical care, but don’t think you can afford it, please visit our Financial Assistance page to learn how our financial assistance may be able to ease your financial burden.
- If you need help filing for state assistance, call 833-936-0515
- If you feel you may qualify for financial assistance, call 800-919-1936
Financial Assistance is available to eligible patients. Eligibility is based, among other factors, upon family income and number of family members in the household.
If you think you may be eligible for Financial Assistance, please call 800-919-1936.
Our Financial Assistance Application and Proof of Income instruction sheet are available to download in several languages.
MultiCare has recently partnered with CarePayment — an interest-free, long-term patient financing program — to help provide affordable financing to patients who need help paying their medical bills over time. Visit our CarePayment page for additional infomation.
Information for Inland Northwest Region patients
If you received care at MultiCare Deaconess Hospital, MultiCare Valley Hospital or at a Rockwood Clinic location, you may have questions regarding how the recent lawsuit settlement between Empire Health Foundation and Community Health Systems may or may not affect your MultiCare medical bills.
Please call 844-467-4724 with your questions and concerns. A patient representative will help ensure you understand your bills and can connect you with financial assistance options if you need them.
Online Bill Pay – Inland Northwest Region
For care you received at Deaconess prior to June 1, 2018, pay your bill online here.
For care you received at Valley Hospital prior to June 1, 2018, pay your bill online here.