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Privacy Policy

Working Together to Safeguard Your Privacy

Web Privacy Policy

This Privacy Policy outlines how we collect, use and protect  personal information collected from visitors ("Users" or "You") to the MultiCare website (the "Site") , and serves to assist You in making informed decisions when using our Site and services. Please read this entire statement to understand how your information will be treated.

Website Privacy Only

This Privacy Policy only applies to the Site and services offered through the Site. For information about MultiCare's collection, use and disclosure of protected health information through our healthcare operations, please see our Notice of Privacy Practices.

Risks of Online Communication

We use reasonable data collection, storage and processing practices and security measures to protect your data. However, due to the nature of electronic communications, it is impossible to provide any assurances that your information will not become known or accessible to third parties. If you provide any confidential information about you or your health to us via electronic communication, it is at your own risk. Please be careful and responsible whenever you are online.

What Information Do We Collect?

Information We Automatically Collect

We automatically collect certain standard information such as:

  • The IP address of the computer or mobile device you are using,
  • The amount of time You spend on the Site,
  • The type of browser You are using (Chrome, Safari, Internet Explorer, etc.)

This information is not considered personally identifiable unless it is combined with contact information, account information, or other information that is unique to You. We use this information on an aggregate basis in order to track Site statistics, identify pages that are most popular to our visitors, conduct performance monitoring and troubleshooting, and provide information about our products and services that we think you might find useful. We also use this information for site and system security. We do not share server log information with third parties for marketing or other purposes. We only combine automatically collected data with identifiable information in order to improve services to you, if it is necessary to complete a task you have asked us to perform (for example, to troubleshoot a problem you are having with the Site) or if we tell you (for example, if you fill out a form that states it will be combined with automatically collected data).

Information You Provide To Us

You may provide identifiable information to you when you:

  • Create an account or register on the Site
  • Sign up for an event
  • Register for an educational event
  • Order items or services through the Site
  • Fill out a form
  • Respond to a survey
  • Subscribe to a newsletter
  • Submit or post content
  • Engage in other activities, services, features or resources that we make available on the Site that require your information

When you fill out a form, register, order items, or otherwise provide your information, we collect and process the data that you provide. This may include:

  • Name
  • Address
  • Phone Number
  • Email Address
  • Other Unique Identifiers, such as Social Security Number
  • Financial Information
  • Other Information

How Do We Use Identifiable Information?

We use identifiable information:

  • To provide information to you
    We provide information to you regarding our products and services, and products and services of our affiliates and business partners, that we think may be of interest to you
  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To support better user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To run a promotion, contest, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send you information and updates pertaining to your order. It may also be used to respond to any inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include an "unsubscribe" option at the bottom of each email.
  • For the purposes specified at the time of collection
    There may be other purposes that are specified when the information is collected
  • As content on the Site, when uploaded by You or with Your permission
    We may permit You to upload pictures or comments to the Site.
  • As otherwise required or permitted by law
    There may be times when the law permits or requires Us to use information for other purposes.

What about Special Identifiable Information?

Certain identifiable information is particularly sensitive, and we only use that information for the specific purpose it was provided. 

  • If it is Financial Information, we use the information only to bill for the services or products that you have ordered
  • If it is an Other Unique Identifier, such as a Social Security Number, we use the information only to register you for the requested activity or educational class.

How Do We Share Your Personal Information?

We do not sell, trade, or rent your personal identification information to others. We may share your information: 

  • With our business partners, trusted affiliates and advertisers to help provide services, such as email, marketing services, data center services, and similar business services
  • With third party service providers that help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys, if you have agreed to receive them
  • With companies that provide services to us, such as website hosting services or credit card processing services.
  • With companies that are disclosed to you at the time you provide the Information.
  • As permitted or required by law; for example, to comply with a court order or subpoena, or to prevent or investigate a crime or fraud. We may share information if necessary to enforce this Privacy Policy or Terms of Use of the Site. We reserve the right to report to appropriate law enforcement or government agencies activities that we, in good faith, believe to be harmful or unlawful, with or without providing notice to you.

Security

MultiCare has security measures in place to prevent the loss, misuse or alteration of information under our control. MultiCare employs strict security measures to safeguard online financial transactions through the use of Secure Sockets Layer (SSL) with 128-bit encryption. Any connection between your web browser and an https-protected page on our site uses this level of encryption. Learn more about MyChart Security Settings.

Email

Transmittal of emails to this Site should not be considered to be private. Email transmissions should be considered to be at risk of becoming known or accessible to third parties. If you provide any confidential information about you or your health to us via electronic communication, it is at your own risk.  If you wish to correspond with us about your health via email, please complete and return the consent below.

Patient Consent to Allow Email Correspondence

Opt In/Out

We may ask for additional information in order to offer materials of interest to individuals with specific needs. We offer an opt in/out option which is stored with your account. We will continue to send information to you as long as you agree to receive it.

Cookies

MultiCare's web site may use cookies in specific areas for statistical tracking purposes, to store visitor preferences, and to assist in the personalization of a display. A cookie is information that a web site puts on your computer's hard drive so that it can remember something about you at a later time. Typically, a cookie records your preferences when using a particular site. Cookies are used to improve your experience with the Site. Some cookies last only through a single visit to the Site. Others may have an expiration date, and others remain until you delete them. We use cookies to keep track of your movement through the Site during a visit, to gather data about how you use the Site, to store your preferences for certain kinds of information, and to store information about you so that you do not have to provide it every time you visit. You can control how cookies are managed on your computer or device through your browser. If you reject cookies, you may not be able to use some areas of the Site.

Google Analytics Notice. We use Google Analytics, which uses cookies to analyze website traffic. For instance, Google Analytics tells us how many people have visited our website, what pages they visit, and how long they visit each page. You can visit https://policies.google.com/technologies/partner-sites to learn more about how Google uses the information collected.

This Site also uses survey software powered by SurveyGizmo.

Links to Other Sites

The Site contains links to other websites as a service to our visitors. We  do not endorse the products of the companies associated with these third party websites, and we do not control the content or links that appear on these websites. We are not responsible for the privacy practices or content of these external  websites. These websites and services have their own privacy policies and customer service policies, and browsing and interactions on those websites are subject to the terms and policies of those websites. We encourage you to read the privacy statement of any other site that you visit.

California Do Not Track Information

Many internet browsers have "Do Not Track" features which, when turned on, send a signal (the "DNT signal") to the websites a user visits that indicates the user does not want to be tracked. Because there is not yet a common understanding of how to interpret DNT signals, and there is no common definition of "tracking", we do not currently respond to DNT signals on the Site.

Children Under 13

The Site is not directed at or intended for children under 13 years of age. We do not knowingly collect personal information from individuals under 13 years of age. If you are under 13 years of age, you should not register or provide personal information to us unless your parent or guardian expressly gives us permission. If you are a parent or guardian of a child under 13 years of age that you believe has disclosed personal information to us or on the Site, please contact us so that we can delete the child's information.

Updating Your Information

If your information needs to be updated, corrected, or deleted, please notify us. Your personal information can only be deleted in accordance with our data retention policy, and as permitted by law. Further, personal information may remain in databases, access logs, backup media, and other records. We cannot update or remove information from records of third parties.

Disclaimer

The content provided by MultiCare is for general information purposes only and is in no way intended to be a substitute for medical consultation with a qualified professional. MultiCare encourages internet users to be careful when using medical information. If you are unsure about your medical condition, consult a physician. Although we carefully review our content, we cannot guarantee or take responsibility for the medical accuracy of the content we provide, nor can MultiCare assume any liability for the content of web sites linked to our site.

Although we attempt to keep the Site updated, neither MultiCare nor any employee or contractor warrants the accuracy, reliability, or timeliness of any information published on the Site or any site that links to or is linked from the Site. MultiCare shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Any person or entity that relies on any information obtained using this web site does so at his or her own risk.

Changes to this Privacy Policy

MultiCare may update this privacy policy at any time. When we do, we will revise the "updated" date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we collect and use your information. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Access from Outside the United States; Acceptance of Policy

MultiCare only offers services within the United States, and the Site is only intended to be used by individuals in the United States. If you are visiting the Site from outside the United States of America, your information will be transferred to, stored, and processed in the United States. The privacy laws of the United States may not be as protective as those in your jurisdiction. By visiting the Site, you consent to the transfer of your information to the United States and the use and disclosure of your information as described in this Privacy Policy.

We use legitimate interest as our legal basis to collect and use your information. We also collect and use information as reasonably necessary to fulfill requests by Users, to operate our business, and to comply with law. We do not conduct automated decision-making based on your personal information that impacts your personal rights. By using this Site, you signify that you agree to the foregoing, and that you accept this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have any questions about our privacy statement, security practices, or would like to be removed from our mailing lists, please contact us:

[email protected]
253-403-2708

MultiCare
Attn: Customer Service
P.O. Box 5299
Tacoma, WA 98415-0299

Effective Date: February 28, 2019