Being a Rockwood Patient

As the region's most comprehensive multi-specialty health care organization, MultiCare Rockwood Clinic has become the regional leader in primary and specialty medical expertise and services. Since 1930, Rockwood Clinic has been on the forefront of integrated medical, surgical and specialty care. The goal at Rockwood is providing a consistently exceptional patient experience for each and every person. With each encounter you have with our providers and services, we are confident you will recognize the truly exceptional health and medical care that you are receiving.

Quality and Service

Rockwood Clinic patients are our partners in customer service and quality improvement initiatives. We are continually improving and refining our services, encounters and overall patient experience. Our Quality Improvement (QI) department measures how well we are doing through patient surveys and other industry measurement tools.

We also have an internal customer service training program that helps our employees improve their patient relations. We continue to introduce new and better QI and customer service tools to further enhance our patients' encounters with our providers and staff.

Questions related to customer service should be directed to our Patient Services Coordinators, at:

• 509-342-37030; or
• 509-342-3729

Your Visit

We suggest arriving for your appointment at least 15 minutes prior to the scheduled time. This allows ample time for you to be registered and complete any needed forms. The following is a friendly reminder of what to keep in mind when visiting a Rockwood Clinic location:

• Remember to bring your insurance card or medical coupon with you.
• Please be prepared to make your co-pay during the registration process.
• We accept credit cards (MasterCard, Visa, Discover and American Express) as well as cash or check. We have an ATM in the lobby of our Main Clinic.
• Bring a list of your current medications or your prescription bottles with you.
• If you are a new patient, please request a copy of your medical records be sent to your new Rockwood Clinic primary care physician (PCP) 2 to 4 weeks prior to your visit. Contact your former provider directly or complete the Release of Records form and fax/mail it to your former PCP. This form is also available at all Rockwood Clinic locations.
• If you are unable to keep your scheduled appointment, for any reason, please contact your provider's office so that we can accommodate other patients needing an appointment that day. We request a 24-hour advanced cancellation. We will be glad to reschedule a time that works for you.

What You Can Expect During Your Visit

MultiCare Rockwood Clinic has a team approach to the clinical care you receive as a patient. Our physicians work with our medical assistants (MAs), licensed practical nurses (LPNs) and registered nurses (RNs) to ensure we provide the best medical care for you. Rockwood Clinic also employs advanced registered nurse practitioners (ARNPs) and physician assistants (PAs) in your evaluation and treatment.

Your provider is your partner for health and wellness. After performing your medical evaluation, the provider, with your participation, organizes and implements a treatment or intervention plan. Throughout the course of your treatment, your provider works with all of the members of the care team to assess and treat your specific health condition.

The provider's assistant plays an important role in your health care. You can expect the assistant to manage an array of health care services, such as giving injections and providing medical advice and follow-up care over the phone. We encourage you to consult with the assistant whenever you have a question or concern regarding your health.

Nurse practitioners and physician assistants are highly trained medical specialists that manage some of the tasks for the physician. They collaborate directly with the attending physician and play a significant role in your complete care. Rockwood Clinic ARNPs and PA-Cs can prescribe medication and examine patients.

At Rockwood Clinic, we are all working together for a healthier community.

Quick Facts

If you are looking for a physician, use our online doctor finder. If you need a specialist, ask your physician to refer you to a Multicare Rockwood Clinic specialist. You can use our online doctor finder tool to find a primary care provider or specialist by service area, location or name.

• With more than 300 providers, patients and providers have the region's largest and most comprehensive source for medical and health specialists.
• Rockwood Clinic accepts most insurance plans. Learn more about which insurance plans we accept.
• You do not need to be an existing Rockwood Clinic patient to be seen by one of our providers. Some health plans may require a referral from your primary care provider. Many plans allow patients to self-refer without a physician referral. Patients can select from a wide range of primary care providers in Family Medicine and Internal Medicine. We operate a number or primary care locations geographically dispersed throughout the region for your convenience. Patients may also choose to receive treatment in one of our six Urgent Care Centers in the Spokane and Spokane Valley areas. Please see Locations for more information, maps and directions to all locations.
• If you have more questions about becoming a MultiCare Rockwood Clinic patient, please call Dawn West, patient service representative, at 509-342-3730, or Jan Grayhek, patient service representative, at 509-342-3729.