​Services Available to Participating EWU Students

Services Offered to EWU Students

Eastern Washington University students who are eligible and participating in the Comprehensive Health & Wellness Program may receive the services listed below. Not all health care services are covered, so please read this information thoroughly.

Other items to note:

  • Health care services are provided at a participating MultiCare Rockwood Clinic.
  • Services must be provided by a Primary Care Provider* or Urgent Care provider.
  • Appointments are available at most sites.
  • Please give 24 hour notice for cancelled appointments. Failure to keep scheduled appointments may result in dismissal from clinical services.
  • This plan is designed to cover most routine medical needs.
  • It does not cover all health care costs.
  • Services received that are not listed will be the student's financial responsibility.
  • Please, contact the MultiCare Rockwood Student Health department at 509-235-6151 or 509-755-6520 prior to your visit if you have any questions about contracted services.
  • Additionally, it is recommended that all Eastern students carry private health insurance for uncovered services and major medical.

*A primary care provider, or PCP, is an MD, DO, physician assistant, nurse practitioner or other physician licensed to practice family medicine. Does not include visits to any specialists such as gynecology, orthopedics, dermatology, endocrinology, pediatrics, and so on.



Common illnesses customarily treated in an outpatient or primary care setting except as otherwise described herein.

Conditions and complicated chronic illness which are outside the usual and customary practice as determined by the PCP. Care from any specialist or a non-MultiCare Rockwood provider or any medical facility other than Rockwood, unless specifically contracted. Hospitalization, emergency department, ancillary hospital services and medical transport are excluded.




Minor or uncomplicated injuries including musculoskeletal trauma, strains, sprains, contusions, lacerations, burns, foreign body removal, uncomplicated fractures. Minor surgery as is customarily provided by the facility's urgent care or family practice.


All major or complicated trauma or surgery as classified by the attending provider or beyond the scope of the facility's usual practices. Examples: displaced fractures, major surgery or serious eye injury. Any services requiring complicated procedures or consultation by a specialist. Hospital emergency department and any related costs are excluded.
  • Level of treatment is based on the medical judgment of the attending provider.
  • Facility reserves the right to triage patient for appropriate level of care.
  • Enter the text of the accordion section here


Included: Must be performed by a Rockwood primary care provider.

Minor or uncomplicated surgery as determined by the attending provider and not for cosmetic purposes. (Skin biopsy does not include pathology cost.) Wart treatment


Complicated procedures as determined by the attending provider or those requiring specialty care IV medications, materials or additional IV for more than one hour, solutions and set-up materials Pathology, cytology or associated labs not listed as covered
  • Ear wash
  • Nosebleed
  • Nebulizer treatment
  • Oximetry
  • Parenteral (injection or intravenous) administration of medication (not including the cost of medication)
  • TB skin test: only available at the MultiCare Rockwood Cheney Student Health Center or the Urgent Care Center at the MultiCare Rockwood Main Clinic.


Included: Labs must be ordered by a Rockwood primary care provider.

Basic Metabolic Panel Blood sugar


Lab profiles or panels Lipase, amylase Stool labs and culture Quantitative HCG Herpes (HSV) blood test Glycohemoglobin (A1C) Glucose tolerance test Bleeding time/labs for bleeding disorders Immunity titers Any labs not listed under the "included" list above. Outside (non-Rockwood) laboratories or ordered by non-Rockwood or specialty providers (orders from specialists or non-Rockwood providers unless otherwise specified)
  • Chlamydia and/or gonorrhea
  • Complete blood cell count
  • Complete Metabolic Panel
  • Occult blood, stool
  • Hemoglobin and hematocrit
  • Herpes culture (lesions only)
  • HIV 1 & 2
  • Influenza A & B
  • ISTAT-8
  • KOH, skin
  • Lipid profile (cholesterol)
  • Mono spot
  • Platelet count
  • Pregnancy test, urine
  • Pro-time
  • Sedimentation rate
  • Strep throat screen and culture
  • Urinalysis and culture
  • VDRL/RPR (syphilis test)
  • Wet mount
  • White blood cell count


Included: Must be ordered by the attending Rockwood primary care provider.

Radiographs with limited basic views for acute problems.

Abdomen/KUB AC joint


Any x-rays not described under the "included" section Spine x-rays Radiological or nuclear medicine studies such as bone scan, bone density, fluoroscopy, gastrointestinal procedures, CT or MRI, mammogram, ultrasound, etc. Special x-ray views Any imaging ordered by non-Rockwood or specialty providers
  • Ankle/foot
  • Arm
  • Chest
  • Clavicle
  • Elbow
  • Femur
  • Fingers
  • Hand/wrist
  • Hip/pelvis
  • Knee
  • Nasal bones
  • Ribs
  • Sinus (single view)
  • Scapula
  • Shoulder
  • Sacroiliac joints


Included: Must be ordered by the attending Rockwood primary care provider.

Diagnostic rhythm strip and/or 12-lead for acute problems with interpretation by the PCP (not for screening purposes) Cardiologist interpretation if indicated and requested by attending PCP

Excluded: Not covered if ordered by a specialist.

Physical Therapy

Included: Must be ordered by the attending Rockwood primary care provider.

Six visits per acute condition with $15 co-pay per visit Must be evaluated by a Rockwood PCP for diagnosis and prescription for therapy


Chronic or preexisting conditions Therapy provided by non-contracted therapists Referrals from a specialist Massage therapy, chiropractic or alternative medical therapies
  • Additional visits will be the patient's responsibility or may be billed to private insurance
  • All PT services provided only at MultiCare Rockwood Physical Therapy


Included: Must be ordered by the attending Rockwood primary care provider.

Tetanus: DT, TD, TDAP (tetanus, diphtheria, and pertussis) MMR (measles-mumps-rubella)


Meningococcal (bacterial meningitis) Varicella (chickenpox) Gardasil (HPV) Hepatitis A or B Herpes Zoster (shingles Some vaccines may be available to students at discounted rate based on product availability and risk prioritization
  • Influenza (as availability permits)
  • Polio

Behavioral Health

Included: Must be evaluated by primary care provider first to determine appropriate referral, if indicated, to the MultiCare Rockwood Behavioral Health Center.

Four total visits per academic year including initial intake evaluation Up to three follow-up visits per discretion of behavioral health specialist


In-patient or emergency mental health services Non-contracted counseling outside of MultiCare Rockwood Clinic Psychological or psychiatric services Learning disorders ADD/ADHD testing Language disorder Disabilities services Special psychiatric or neuropsychological testing
  • Students seeking more care may be referred to EWU CAPS (Counseling and Psychological Services):
    • Martin Hall, EWU main campus, 509-359-2366
    • Riverpoint, Phase I, #101, 509-828-1398

Allergy Shots

Included: Available only at MultiCare Rockwood EWU Student Health Center in Cheney.

By appointment only Must be established with an allergist who provides the serum, schedule, directions, emergency contact and care and follow-up


Allergy testing Allergy serum Complications resulting from adverse reaction to allergy serum Allergy immunotherapy consultation
  • Initial visit with a Cheney primary care provider to establish care regimen per the allergist's schedule
  • $5 co-pay per visit or $25 per quarter
  • Rockwood Clinic reserves the right to refuse allergy serum injection to any patient if there are concerns of adverse reaction, potential harm or complication

Reproductive Health


Consult, office exam, education Gonorrhea and chlamydia screening via urine or swab


OB services Viral hepatitis tests Blood test for Herpes Medication or treatment unless otherwise specified
  • HIV screen
  • Syphilis: VDRL/RPR
  • HSV culture of active lesions
  • HPV in conjunction with pap test per current guidelines
  • Cryotherapy for genital warts or molluscum
  • Pap test per current guidelines
  • Pregnancy test


Included: When provided by the attending PCP*.

Ace bandages Fiberglass cast/splint materials


Materials associated with procedures or surgeries performed outside of Rockwood Clinic All durable or pre-made medical equipment Orthopedic devices Specialty casts Sling Crutches Cervical collar, cast boots, or any materials or durable medical equipment device
  • Wound dressing
  • Sterile trays and "covered procedure" materials as deemed necessary by the PCP for acute injuriess



Annual well-female visit with breast and pelvic exam Initial, complete physical for males every 1-3 years based on risk factors


Contraceptive medication, devices, insertion or removal of contraceptive devices Obstetrical care Colposcopy Complications resulting from pregnancy Visits to a gynecologist or reproductive specialist Cervical cryotherapy Acute rape counseling STD treatment or medication Cytology follow-up for abnormal pap tests Infertility treatment Treatment for HIV, syphilis, or herpes Pelvic ultrasound or imaging other than basic x-ray
  • Cervical cancer screening and cytology (pap) as recommended according to current ACOG guidelines (American College of Obstetrics and Gynecology)
  • Contraceptive counseling
  • STI screen
  • Pregnancy test (false/positive)
  • Urinalysis for urinary tract infection
  • Cryotherapy or curettage for minor genital warts or molluscum
  • Mammogram on a limited basis, diagnostic only


  • Initial evaluation by primary care provider to obtain referral for consult with Rockwood dietician as indicated
  • Consult with registered dietician for conditions such as (not limited to) diabetes, weight management, nutritional advise for athletes, eating disorders, polycystic ovary syndrome


  • All medications are excluded
  • Prescription medications are the financial responsibility of the student
  • Call your pharmacy during regular hours for prescription refills
  • Allow three business days for refills
  • Refills are not done on weekends
  • NOTE: Narcotic, opioid or other controlled medications are not available at any Rockwood Urgent Care Center or Family Medicine sites.

Other Excluded Services

  • Comprehensive physicals, i.e. sports, study abroad, employment, DOT, ROTC, internship, and so on.
  • Labor & Industry claims or any employment related injuries or conditions
  • Vision and dental care
  • Ambulance services
  • Chemical dependency or substance abuse treatment
  • Alternative health care
  • Chronic pain management
  • Rape test kit (Deaconess hospital is recommended)
  • Emergency room, hospitalization, or surgery

Motor Vehicle Accidents(MVA)

  • Motor vehicle insurance is the primary coverage for MVAs
  • Personal insurance is secondary
  • If student patient has no other insurance coverage, the MultiCare Rockwood Student Health Plan will clinically evaluate the patient
  • Care is strictly limited to the items outlined under this plan
  • Rockwood is not an insurance company and cannot act as the insurance advocate in cases of dispute or legal issues


Eligible EWU Students can receive care at a number of MultiCare Rockwood primary care clinics and urgent care centers.

Find a location