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Patient Information

Welcome to MultiCare Rockwood Clinic

As the region's most comprehensive multi-specialty health care organization, MultiCare Rockwood Clinic has become the regional leader in primary and specialty medical expertise and services. Since 1930, Rockwood Clinic has been on the forefront of integrated medical, surgical and specialty care. The goal at Rockwood is providing a consistently exceptional patient experience for each and every person. With each encounter you have with our providers and services, we are confident you will recognize the truly exceptional health and medical care that you are receiving.

How to become a Rockwood patient

MultiCare Ambulatory/Outpatient Visitor Policy

Patients with an appointment in a MultiCare outpatient/ambulatory clinic are allowed only one (1) person to accompany them.
All patients and visitors will be screened with the following questions: Do you have:

A fever (> 100.0 or, if 65 or older, >99.6)
A new cough not attributable to another medical condition
New muscle aches (myalgias) not attributable to another medical condition or
physical activity (e.g., physical exercise)
Throat pain (pharyngitis) not attributable to another medical condition
New shortness of breath (dyspnea) not attributable to another condition
Loss of smell

3. Patients with any of the above symptoms will be masked and clinic staff notified
immediately.

a) Visitors with any of the above symptoms will not be allowed to enter the clinic.

Pediatric Ambulatory/Outpatient Visitor Policy (patients < 17 years of age):

1. All parents or caregivers accompanying patients < 17 years of age will be
screened as above.

2. If either patient or parent/caregiver has any of the above symptoms, all will be
masked and clinic staff notified immediately.
3. Those who refuse to wear a mask will be denied entry into the clinic.

4. Patients < 17 may be accompanied by only one (1) primary parent or caregiver
5. No siblings of any age will be allowed in the clinic unless they also have
appointments

This visitation policy applies to the following areas:

Urgent care clinics
Primary care clinics
Specialty clinics
Laboratory (will mask and escort)
Imaging (will mask and escort)
Outpatient surgery
Maternal fetal medicine clinics:
Retail pharmacy (developing process)

Insurance and Billing

Rockwood Clinic accepts most insurance plans, including those listed on the Insurance and Billing page. In some cases, a clinical department or physician may be closed to new patients or a particular insurance. Please call our office at 509-838-2531 prior to scheduling your appointment to verify that you will be able to be seen.

American Disabilities Act & Non-Discrimination

Our facilities will address and make every effort to comply with the American Disabilities Act (ADA) in patient and employee relations.

We aim to provide reasonable accommodation, including but not limited to designated parking, restroom accessibility, privacy, signage, mobility and equal access.

Specific accommodation will be addressed on an as-needed basis and as identified to the extent physically and financially feasible by the facility.

For more information, please call 509-838-2531.

Notice of Nondiscrimination

As a recipient of federal financial assistance, MultiCare Rockwood Clinic shall not exclude, deny benefits to, or otherwise discriminate against any person on the basis of age, race, color, national origin, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression, in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, or in employment therein, whether carried out by the affiliate directly or through a contractor or any other entity with which the affiliate arranges to carry out its programs and activities.

Rockwood Clinic provides free aids and services to people with disabilities to communicate effectively with us, such as:

Qualified sign language interpreters
Written information in other formats such as large print
Free language services to people whose primary language is not English

If you need these services, please contact your reception staff, patient services and/or the Director of Risk Management.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Regulations of the U.S. Department of Health and Human Services issued pursuant to the Acts, Title 45 Code of Federal Regulations Parts 80, 84, 91 and Section 1557 of the Patient Protection and Affordable Care Act of 2010, 42 U.S.C. § 18116.

In case of questions or to file a complaint, please contact:
Section 504 and Section 1557 Coordinator Contact Information Director of Risk Management Rockwood Clinic 400 E. 5th Ave. Spokane, WA 99202 1-509-838-2531

Office for Civil Rights Contact Information:
Michael Leoz, Regional Manager, Office for Civil Rights U.S. Department of Health and Human Services 90 7th Street, Suite 4-100 San Francisco, CA 94103 Customer Response Center: 800-368-1019 Fax: 202-619-3818 TDD: 800-537-7697 [email protected]

This provider complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 509-838-2531 (TTY: 800-833-6388).

Este proveedor cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 509-838-2531 (TTY: 800-833-6388).

該供應商遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人。注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 509-838-2531 (TTY 800-833-6388).

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