Let us help you understand the secure patient portal better by answering our most frequently asked questions.
What is a Patient Portal?
My Rockwood Record patient portal is a secure online access to your health information, including but not limited to: lab results, allergies, immunizations and medications. It is designed to help you be a more active partner in your health care — in a really convenient way.
How do I set up a Portal account?
Here are the simple steps you'll follow to sign up while you are at Rockwood Clinic:
After I set up my account, when and how do I log in?
To log into your account go to My Rockwood Record. Log into your account with your user id and password.
How will I know when something has been added to my Portal?
Whenever a secure message is added to your My Rockwood Record account, we will send you a message to the email address you supplied at registration.
Can my spouse and I register with the same email address?
No: My Rockwood Record only allows for one email address per patient, unless the patient is a minor under the age of 13.
What if I forget my password?
Click on "I forgot my password" on the log-in page. You will be prompted to answer the two security questions you set up when you first created your My Rockwood Record account. The system will send a temporary password to your personal email account. Use this temporary password to log in to My Rockwood Record. You will be prompted automatically to reset your password.
What if I have trouble logging in or using the Patient Portal?
We're happy to help you with any portal access issues you need. Please call our My Rockwood Record help line at 509-342-3964. If you are in the clinic and have questions, we can connect you with someone who can help.
What if I lock myself out of the Patient Portal?
You have three attempts to sign in properly to My Rockwood Record. On your third attempt, if incorrect, the system will lock you out and you will be unable to try to sign in again for 30 minutes. After 30 minutes, try again to log in to My Rockwood Record.
What if I have not registered or setup and account?
If you have not received a PIN or registered for an account, please contact your provider's office to register.
What if I have other questions?
Please call our Patient Portal Help Line at 509-342-3964. We are happy to help.
What should I do if I notice information in my Patient Portal is incorrect?
Please notify us as quickly as possible if you identify any information in your portal account that is not correct. Call Health Information Management at 509-342-3961.
How can I access my child's health information?
With proper authorizations, representative accounts can be created that allow you to access and/or manage selected family members' health information through the Patient Portal. This includes your children, up to 13 years of age. We do not offer the My Rockwood Record portal to children ages 13-17.
Will my information in the Patient Portal be secure?
Yes! My Rockwood Record is fully compliant with federal and state laws pertaining to your privacy. Your health information will be treated with the same privacy consideration as health information distributed in other formats.