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A "vendor" at MultiCare is described as: "A manufacturer or distributor representative whose primary objective is to sell or support medical products, equipment or services."
MultiCare partners with Symplr®, to manage vendor compliance. The sponsoring MHS department is responsible for ensuring that their vendors have been vetted through the vendor credentialing process. All questions, issues and/or concerns regarding Vendor credentialing (for Vendor and internal MultiCare employees) must be directed through Symplr®. If necessary, Symplr® will work with MultiCare Supply Chain Management, as needed.
MHS Form Complete, Credentialing Green-lighted, and No IS&T Access Needed
Less than one business day
N/A
MHS Form Complete, Credentialing Green-lighted, and IS&T Access Needed
One business day to process forms and submit ChangeGear request.
Two to three weeks for IS&T to complete requested items and grant access.
MHS Form Complete, Credentialing NOT Green-lighted, and No IS&T Access Needed
Less than one business day, once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system.
MHS Form Complete, Credentialing NOT Green-lighted, and IS&T Access Needed
One business day to process forms and submit ChangeGear request once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system and two to three weeks for IS&T to complete requested items and grant access.
MHS Form Complete, Limited Patient Exposure Credentialing Completed, and No IS&T Access Needed
Less than one business day, once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system.
MHS Form Complete, Limited Patient Exposure Credentialing Completed, and IS&T Access Needed
One business day to process forms and submit ChangeGear request, once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system and two to three weeks for IS&T to complete requested items and grant access.
MHS Form Complete, Limited Patient Exposure Credentialing NOT Completed, and No IS&T Access Needed
Less than one business day, once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system.
MHS Form Complete, Limited Patient Exposure Credentialing NOT Completed, and IS&T Access Needed
One business day to process forms and submit ChangeGear request, once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system and two to three weeks for IS&T to complete requested items and grant access.
Expedited Vendor On-boarding: Due to legal and regulatory compliance concerns, there is no expedited vendor on-boarding. Sponsors will contact the Vendor Credentialing Coordinator and create an expedited vendor on-boarding plan for their unique situation.
Not sure if the person being brought in is a vendor, consultant, or contractor? Learn more about the Vendor/Consultant/Contractor On or Off-Boarding Process Grid by downloading Frequently Asked Questions.
MultiCare Employees can contact Symplr® as follows:
Phone: 832-353-2456
Email: [email protected] or use the link within your symplr® Admin account
Live Chat: www.symplr.com or use the link within your symplr® Admin account
Vendors can contact Symplr® as follows:
Phone: 866–373–9725, option 1
Email: [email protected]
Live Chat: www.symplr.com
For more information about vendor credentialing through symplr®, please see the useful links below: