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Vendor Credentialing and On-boarding
A "vendor" at MultiCare is described as: "A manufacturer or distributor representative whose primary objective is to sell or support medical products, equipment or services."
MultiCare partners with Symplr®, to manage vendor compliance. The sponsoring MHS department is responsible for ensuring that their vendors have been vetted through the vendor credentialing process. All questions, issues and/or concerns regarding Vendor credentialing (for Vendor and internal MultiCare employees) must be directed through Symplr®. If necessary, Symplr® will work with MultiCare Supply Chain Management, as needed.
There are three avenues of vendor credentialing and on-boarding:
- Vendors who do not need access to MHS facilities or resources.
- Vendors who are on-site and need access to MHS facilities or resources.
- Remote vendors who need access to MHS resources or networks.
Credentialing and On-Boarding for Vendors Who Do Not Need Access to MHS Facilities or Resources:
- Register with Symplr and receive your Smart Phone app or swipe card.
- Upon entering a MultiCare facility, locate the Symplr kiosk, scan your card or app on your phone, check in, and print your badge, which must be worn at all times while on MHS property.
- Conduct your meeting or service.
- Check out using your phone or the kiosk upon leaving the building.
Credentialing and On-boarding for On-site Vendors Who Need Access to MHS Facilities or Resources:
- Register with Symplr and receive your Smart Phone app or swipe card.
- Submit completed MHS In-take form to [email protected].
- The vendor’s light status in Symplr (red, yellow, green) will be checked. Vendors with red or yellow light statuses will be contacted and asked to provide the necessary documentation to Symplr.
- Upon confirmation of the vendor’s green light status in Symplr, the vendor’s information will be entered into Lawson 5 for the production of an MHS badge and Change Gear for an access to MHS computer systems/programs. (PLEASE NOTE: Permissions for access to MHS computer systems/programs can take 2-3 weeks depending on IS&T’s workload.)
- An email with instructions on where and when to pick up the MHS badge will be sent to the vendor. Vendors must wear their MHS badge at all times while on MHS property.
- When computer permissions are established, an email with instructions on how to set up their computer and access the programs will be sent to the vendor. (PLEASE NOTE: Vendors must contact the IS&T Help Desk, 253-403-1160, with any computer set-up questions. Supply Chain Management is not qualified to resolve computer issues.)
Credentialing and On-boarding for Remote Vendors Who Need Access to MHS Resources and Networks:
- Provide the MHS Vendor Credentialing Coordinator with email address so that he/she may invite vendor to the Limited Patient Exposure price point in Symplr. (This price point cannot be directly requested from Symplr.)
- Submit completed MHS In-take form to [email protected].
- The vendor's light status in Symplr (red, yellow, green) will be checked. Vendors with red or yellow light statuses will be contacted and asked to provide the necessary documentation to Symplr.
- Upon confirmation of the vendor's green light status in Symplr, the vendor's information will be entered into Lawson 5 to obtain a MHS identification number, which will be used to create a Change Gear request for access to the appropriate MHS computer systems/programs. (PLEASE NOTE: Permissions for access to MHS computer systems/programs can take 2-3 weeks depending on IS&T's workload.)
- When computer permissions are established, an email with instructions on how to set up their computer and access the programs will be sent to the vendor. (PLEASE NOTE: Vendors must contact the IS&T Help Desk, 253-403-1160, with any computer set-up questions. Supply Chain Management is not qualified to resolve computer issues.)
Vendor On-Boarding Timeframes
Vendor On-boarding Scenario:
Time-frame On-boarding:
Time-frame Other Services:
MHS Form Complete, Credentialing Green-lighted, and No IS&T Access Needed
Less than one business day
N/A
MHS Form Complete, Credentialing Green-lighted, and IS&T Access Needed
One business day to process forms and submit ChangeGear request.
Two to three weeks for IS&T to complete requested items and grant access.
MHS Form Complete, Credentialing NOT Green-lighted, and No IS&T Access Needed
Less than one business day, once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system.
MHS Form Complete, Credentialing NOT Green-lighted, and IS&T Access Needed
One business day to process forms and submit ChangeGear request once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system and two to three weeks for IS&T to complete requested items and grant access.
MHS Form Complete, Limited Patient Exposure Credentialing Completed, and No IS&T Access Needed
Less than one business day, once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system.
MHS Form Complete, Limited Patient Exposure Credentialing Completed, and IS&T Access Needed
One business day to process forms and submit ChangeGear request, once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system and two to three weeks for IS&T to complete requested items and grant access.
MHS Form Complete, Limited Patient Exposure Credentialing NOT Completed, and No IS&T Access Needed
Less than one business day, once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system.
MHS Form Complete, Limited Patient Exposure Credentialing NOT Completed, and IS&T Access Needed
One business day to process forms and submit ChangeGear request, once vendor is green-lighted in credentialing system.
72 hours or less, once vendor has provided required documentation to be green-lighted in credentialing system and two to three weeks for IS&T to complete requested items and grant access.
Expedited Vendor On-boarding: Due to legal and regulatory compliance concerns, there is no expedited vendor on-boarding. Sponsors will contact the Vendor Credentialing Coordinator and create an expedited vendor on-boarding plan for their unique situation.
Not sure if the person being brought in is a vendor, consultant, or contractor? Learn more about the Vendor/Consultant/Contractor On or Off-Boarding Process Grid by downloading Frequently Asked Questions.
Symplr® contact details:
MultiCare Employees can contact Symplr® as follows:
Phone: 832-353-2456
Email: [email protected] or use the link within your symplr® Admin account
Live Chat: www.symplr.com or use the link within your symplr® Admin account
Vendors can contact Symplr® as follows:
Phone: 866–373–9725, option 1
Email: [email protected]
Live Chat: www.symplr.com
Additional Resources:
For more information about vendor credentialing through symplr®, please see the useful links below:
- Learn more about symplr.
- Read the MultiCare vendor policy.
- Learn more about how to order and insert symplr® kiosk printing labels.
- Vendor Frequently Asked Questions.
- More information about the vendor registration process.
