COVID-19 Information

We're here to keep you informed, and care for your health. MultiCare facilities are open for all patients. COVID-19 Resource Center


Virtual Health Options from MultiCare

Get care at home using your computer, smart phone or tablet.

Get your own house call with MultiCare’s Virtual Health services. We have a number of virtual care options that let you talk to a medical provider from the comfort of home, providing convenient care for both new and existing patients.

Virtual Care Phone Thermometer

On-Demand Urgent Care Video and E-Visits

Indigo Online Care video visits and e-visits offer a great alternative to an in-person visit to an urgent care or walk-in clinic. These visits are a good option if you need care for a minor injury or illness that you don’t need to see your own doctor for.

Video visits allow you to talk face-to-face with a certified provider from your favorite device. You’ll receive a diagnosis, care plan and prescription, if needed. Available 8 am – 9 pm, 7 days a week.

E-visits are a quick option to receive care for minor health conditions such as allergies, colds and sinus infections, UTIs, pink eye and more. Simply complete an online questionnaire, and a MultiCare provider will get back to you in about an hour with a diagnosis, treatment plan and prescription, if needed. Available 24/7/365.

Start an Indigo Online Care Visit Now

Virtual Visit with Patient

Virtual Visits with Your Own Doctor

Virtual visits are also available by appointment with most MultiCare and Mary Bridge primary care and specialty clinics. These visits allow you to see your own trusted provider without having to come into their office, and virtual appointments are appropriate for many visits you used to come in for ( Some appointments still must take place in person). During a virtual appointment, the patient and their provider communicate over a secure video chat or phone call.  Virtual visits are also available for Pulse Heart Institute, occupational medicine and for specialized programs like prenatal care.

To schedule a virtual primary care or specialty care appointment* call:

Puget Sound: 800-342-9919

Inland Northwest: 509-233-5102

* New patient visits may take place virtually, but you must speak with the clinic directly to schedule a virtual new patient appointment. Call the phone numbers above to be connected to your clinic of choice.

More About Virtual Health Options

What if I have symptoms of COVID-19?

If you have COVID-19 symptoms (fever, cough or shortness of breath) or upper respiratory symptoms (sore throat, runny nose, nasal congestion), please use our Indigo Online Care E-Visit service. MultiCare will waive any co-pays, co-insurance (if you have insurance coverage, we will bill it, however) or charges to you. If clinically appropriate, we will refer you to a site for further evaluation.

How do I set up a virtual visit?

If you’re an existing patient, simply call your regular clinic. If you’re a new patient, call any of our clinics. We will schedule you for the earliest available appointment, and our MultiCare staff will walk you through exactly what to do.

What kind of appointments can be done virtually?

Appointments that may work for virtual visits include:

  • Annual wellness visits (existing patients only)
  • Chronic disease management, such as asthma, blood pressure, diabetes and high cholesterol
  • New patient visits
  • Routine office follow-ups
  • Sick visits
  • Specialty care visits, including prenatal care, heart care, cancer care and pediatrics

Call your clinic to discuss your needs and learn if virtual visits are an option for you

Can I get a prescription?

Yes, if the provider determines you need a prescription for your condition, they are able to send a prescription to your local pharmacy.

What are the benefits of Virtual Health?

There are many benefits to Virtual Health. A major benefit is simply avoiding the hospital or clinic setting when a contagious disease (like COVID-19 or the seasonal flu) is present in the community. Another benefit is convenience. You can talk to your provider from home, without having to drive to the doctor’s office, or find child care, or even get out of your pajamas when you’re not feeling well.

MultiCare Virtual Health services gives you continuity of care with the ability to see the same doctors you would see at an in-person visit.

Do I need special technology to make an appointment?

To make an appointment, all you need is a phone. For the telemedicine call itself, you will need a phone, tablet or computer that has a camera and a microphone. When you call to set up your appointment, our staff can give you detailed instructions on exactly how to connect to your provider.

For E-Visits, you just need Internet access to fill out the online questionnaire.

What if I’m not very comfortable with technology?

That’s ok. Just call your local clinic to schedule your appointment, and we will talk you through the rest of the process. The technology requirements for a telemedicine visit are very simple. You only need a device with a camera and a microphone. (Most modern mobile phones meet this requirement.) The rest of the process is as simple as clicking on a link.

How much will a virtual visit cost?

A virtual visit costs the same as an in-person visit. We accept all the same types of insurance that we do at our clinics.

Indigo Online Care E-Visits cost $25. This may be covered by your insurance.

What type of care does not work well for a Virtual Health visit?

If you have a life-threatening condition or are experiencing a medical emergency, please call 911 or go to the nearest emergency department.

If your condition requires an in-person assessment — because you need x-rays or testing or a physical examination — our staff will discuss that with you when you call to schedule your appointment.

Do all of your clinics provide Virtual Health services?

Many of our clinics now offer Virtual Health options, but not all do. Call your clinic to learn about your options.

And always call 911 or go to the emergency department if your condition is life-threatening.

What if I’m an existing patient but don’t have MyChart?

You do not need MyChart to set up your appointment. Schedule a telemedicine appointment by calling your clinic. If you are an existing patient and would like to sign up for MyChart, visit the MyChart sign-up page.

Where can I find connection instructions?

Your provider will schedule your virtual visit with you and send you instructions. If you need additional help, ask your provider which platform they will be using – Lifesize or MyChart – and follow use the attached tips prior to your appointment.

Patient Guide for Lifesize Virtual Visit
Patient Guide for MyChart Virtual Visit - Mobile app
Patient Guide for MyChart Virtual Visit - Web browser

Log into your account or sign up for MyChart.