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Get care at home using your computer, smartphone or tablet.

Get care at home using your computer, smartphone or tablet.

Virtual Health at MultiCare Makes House Calls a Reality

New and existing patients can now easily connect with MultiCare in the comfort of home or wherever there is internet connection in the state of Washington. MultiCare has a number of virtual health options that let you talk to a medical provider. These virtual health options provide convenient and comprehensive care from the largest community-focused health organization in the Northwest.

Telehealth Options for Patients

We have a number of virtual care options that let you talk to a medical provider from the comfort of home, providing convenient care for both new and existing patients.

Man using tablet

Indigo Online Care

Indigo Online Care video visits and e-visits offer a great alternative to an in-person visit to an urgent care or walk-in clinic. These visits are a good option if you need care for a minor injury or illness that you don’t need to see your own doctor for.

Learn More Schedule a Visit

Virtual health provider

Primary & Specialty Virtual Care

Connect with your trusted provider who knows you and your health history. During your video visit, your provider will discuss your concerns, develop a treatment plan and send any necessary medications to your pharmacy of choice - just like a visit in your provider’s office.

Puget Sound: 800-342-9919

Inland Northwest: 509-233-5102

Mother and child with tablet

Pediatric Virtual Urgent Care

Our virtual urgent care offers the same kind of kid-focused care that you’ve come to expect from Mary Bridge Children’s, allowing you to get your child the care you need without ever needing to leave home.

Learn More Schedule a Visit

What Types of Conditions Can Be Treated?

A wide variety of health concerns can be treated virtually from preventive care to managing uncomfortable symptoms.

The most common minor health conditions that can usually be treated via virtual visits include:

  • Cold, flu and minor respiratory symptoms
  • Certain medication refills
  • UTI
  • Yeast infection
  • Birth Control
  • Non-urgent stomach pain
  • Sinus pain and allergies
  • Sprains, strains and minor injuries
  • Insect bites and common skin infections
  • Return to work/school notes

Virtual visits are available with your primary care and specialty provider for certain conditions that do not require an in-person exam or testing, including follow-up care after a hospital, emergency department or urgent care visit.

This includes:

Getting Started is Easy

  1. Follow the links above to schedule an appointment.
  2. Instructions to set up your virtual visit will be provided prior to your visit.
  3. Get setup with a MyChart account. You can create a MyChart account here.
  4. Follow the instructions to connect with your provider at the time of your appointment.

Troubleshooting

View the tip sheets for solutions to common technical issues and test your hardware in preparation for your visit.

Note: If you're experiencing issues with the sound on your Apple iOS device — iPhone or iPad — rotate your device to landscape/horizontal orientation to resolve the issue.

Mobile & Tablet | MyChart Video Visit Tip Sheet

Desktop & Laptop | MyChart Video Visit Tip Sheet

Pre-visit Hardware Test

FAQ

What if I have symptoms of COVID-19?

If your symptoms are not severe, you can schedule an appointment and be seen like you would for any condition. MultiCare can assess you through a video visit and help you determine next steps, arranging testing when needed. If your symptoms are life threatening, for example, you are having trouble breathing, please call 9-1-1 or visit the nearest emergency department.

Do I need special technology to make an appointment?

To make an appointment, all you need is a phone. For the virtual video visit itself, you will need a smart phone, tablet or a computer that has a camera and a microphone. When you call to set up your appointment, our staff can give you detailed instructions on how to connect to your provider. We also recommend you download the MyChart App if you will be connecting to your provider through a mobile device.

What if I’m not very comfortable with technology?

That’s ok. Just call your local clinic to schedule your appointment, and we will talk you through the rest of the process. The technology requirements for a telemedicine visit are very simple. You only need a device with a camera and a microphone. (Most modern mobile phones meet this requirement.) The rest of the process is as simple as clicking on a link. You can also review our troubleshooting documents for additional guidance.

How much will a telehealth visit cost?

A telehealth visit at MultiCare visit costs the same as a visit at our in-person clinics. We accept all the same types of insurance that we do at our clinics.

Indigo Online Care can bill most insurance plans. If you do not have insurance, there is a flat fee of $99. If you need help finding insurance or are interested financial assistance, please contact our patient financial navigation program.

What type of care does not work well for a Virtual Health visit?

If you have a life-threatening condition or are experiencing a medical emergency, please call 911 or go to the nearest emergency department.

If your condition requires an in-person assessment — because you need x-rays or testing or a physical examination — our staff will discuss that with you when you call to schedule your appointment.

What if I’m an existing patient but don’t have MyChart?

You do not need MyChart to set up your appointment. Schedule an appointment by calling your clinic or Puget Sound - 800-342-9919; Spokane - 509-233-5102 and we can help get you set up with MyChart as needed. If you are an existing patient you can also sign up for MyChart by visiting the MyChart sign-up page. Get a head start by downloading the MyChart App to your mobile device.

Where can I find connection instructions?

Your provider will schedule your telehealth visit with you and send you instructions. If you need additional help, ask your provider or visit the troubleshooting section and click on the tip sheets.

Can you bill my insurance?

In most cases, yes. We accept all the same insurance plans that we do at our in-person clinics. For more detailed questions about insurance, call your local clinic.

Who can I call if I have questions before my visit?

If you have questions for your telehealth provider, call them at their local clinic. If you are having technical issues, call the Amwell hotline at 855-635-1393.

Can I get a prescription?

Yes, if the provider determines you need a prescription for your condition, they are able to send a prescription to your local pharmacy.

What are the benefits of a Telehealth visit?

A major benefit for a telehealth visit is convenience. You can talk to your provider from home or anywhere with an internet connection, without having to drive to the doctor’s office, or find child care, or even get out of your pajamas when you’re not feeling well.

MultiCare Virtual Health services gives you continuity of care with the ability to see the same doctors you would see at an in-person visit.

Do all of your clinics provide Virtual Health services?

Many of our clinics now offer Virtual Health options, but not all do. Call your clinic to learn about your options.

And always call 911 or go to the emergency department if your condition is life-threatening.

How do I set up a virtual visit?

If you’re an existing patient, simply call your regular clinic. If you’re a new patient, call Puget Sound - 800-342-9919; Spokane - 509-233-5102 . We will schedule you for the earliest available appointment, and our MultiCare staff will walk you through exactly what to do.

What kind of appointments can be done virtually?

Appointments that may work for telehealth visits include:

  • Annual wellness visits (existing patients only)
  • Chronic disease management, such as asthma, blood pressure, diabetes and high cholesterol
  • New patient visits
  • Routine office follow-ups
  • Sick visits
  • Specialty care visits, including prenatal care, heart care, cancer care and pediatrics

Call your clinic to discuss your needs and learn if telehealth visits are an option for you

Telehealth for Providers

If you are a provider with questions about MultiCare telehealth services, visit our Telehealth for Providers page for answers.

Learn More

WA State Location Mandate

Please note that patients who are located outside of the state of Washington at the time of their proposed appointment will be unable to schedule a video visit.